Open Bug 1676602 Opened 2 months ago Updated 2 months ago

Crash on Start up/Win 7 when "Use hardware acceleration when available" is enabled

Categories

(Firefox :: Untriaged, defect)

Firefox 82
defect

Tracking

()

UNCONFIRMED

People

(Reporter: echonykrom, Unassigned)

Details

Attachments

(2 files)

Attached file crash_report.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.193 Safari/537.36

Steps to reproduce:

Opened the browser.

Actual results:

Browser crashes immediately.

Expected results:

Not crash

Summary: Crash on Start up → Crash on Start up/Win 7

Please follow the steps on http://support.mozillamessaging.com/kb/thunderbird-crashes and report back here. Thanks!

Flags: needinfo?(echonykrom)

There was no crash when I started firefox in Safe Mode.
I created a dump file because the crash reporter tool does not open when firefox crashes.

Flags: needinfo?(echonykrom)

Followed these steps - https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration

  • I unchecked "Use hardware acceleration when available" in Options->General->Performance in Safe Mode,
  • Started the browser again in normal mode, no more crashes.

Thank you!!

Summary: Crash on Start up/Win 7 → Crash on Start up/Win 7 when "Use hardware acceleration when available" is enabled

Can't reproduce this on the latest Firefox Release 83.0 when hardware acceleration is enabled.
echonykrom, could you please also share the about:support info?

Flags: needinfo?(echonykrom)
Attached file about-support.txt

Done.

Flags: needinfo?(echonykrom)
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