Crash on Start up/Win 7 when "Use hardware acceleration when available" is enabled
Categories
(Firefox :: Untriaged, defect)
Tracking
()
People
(Reporter: echonykrom, Unassigned, NeedInfo)
Details
Attachments
(2 files)
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.193 Safari/537.36
Steps to reproduce:
Opened the browser.
Actual results:
Browser crashes immediately.
Expected results:
Not crash
Reporter | ||
Updated•4 years ago
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Comment 1•4 years ago
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Please follow the steps on http://support.mozillamessaging.com/kb/thunderbird-crashes and report back here. Thanks!
Reporter | ||
Comment 2•4 years ago
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There was no crash when I started firefox in Safe Mode.
I created a dump file because the crash reporter tool does not open when firefox crashes.
Reporter | ||
Comment 3•4 years ago
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Followed these steps - https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration
- I unchecked "Use hardware acceleration when available" in Options->General->Performance in Safe Mode,
- Started the browser again in normal mode, no more crashes.
Reporter | ||
Comment 4•4 years ago
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Thank you!!
Updated•4 years ago
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Comment 5•4 years ago
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Can't reproduce this on the latest Firefox Release 83.0 when hardware acceleration is enabled.
echonykrom, could you please also share the about:support info?
Comment 7•4 years ago
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Thanks!
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 4000.
Can you please enable hardware acceleration again and reproduce the issue on a new profile? If it crashes, restart firefox in Safe Mode and go to about:crahes. If there is any unsubmitted or submitted report (with the date and hour when the crash was reproduced) please also share their links here.
Comment 8•4 years ago
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Closing this as resolved:incomplete due to lack of response from the reporter. If this issue is still reproducible please reopen it and provide the requested info in Comment 7.
Description
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