Closed Bug 1678393 Opened 4 years ago Closed 3 years ago

YouTube issues

Categories

(Web Compatibility :: Site Reports, defect)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 83
Platform:
Desktop
Windows 10
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: kyxlect, Unassigned)

Details

Attachments

(1 file)

about:support information
18.00 KB, text/plain
Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0

Steps to reproduce:

When attempting to do any of the issues mentioned below, it reverts as if I never did it in the first place.

Examples:

  • I can go on a video and Like it but it does not show up in the liked videos list
  • Clicking the "Watch Later" button gives a confirmation check mark but does not add the video to the Watch Later list.
  • Subscribing to someone greys out the subscribe button to suggest that you're subscribed to them but it doesn't update the subscribed list and when you go back to the channel, you're no longer subscribed.
  • Removing videos from the Watch Later list removes the video as if it was successful but reloading the page reverts any changes and deleted videos are added back.

Actual results:

I've been having various issues on YouTube for about a week and thought it was YouTube but today I just tested it on another browser (Microsoft Edge) and found that none of these issues existed so I realized that these issues must be related to Firefox.

I can't Like, Save videos to playlists or save playlists created by others or subscribe to anyone. I also couldn't remove videos from the watch later list. The interface that should show up when you click your channel icon also doesn't work. It just loads infinitely.

Expected results:

Functioned normally...

I have tried this on Windows 10 and Windows 7 (on different machines) with Firefox Release v83.0 and I could not reproduce it under any circumstance. It must be something else than a browser issue.

  1. Are these the system and browser version you are using while reproducing the issue?
  2. Can you try reproducing it while in safe mode? (to rule out the possibility of addons being the cause, or other user data)

How to open in safe mode: Click the menu button (3 horizontal lines), click Help and select "Restart with Add-ons Disabled…." Firefox will start up with the Firefox Safe Mode dialog. Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.

Thank you for your contribution!

Flags: needinfo?(kyxlect)

1: Yes, Windows 10 and Firefox version 83.0.
2: Issue is still occurring in safe mode.
2a: I was talking to whoever manages the Firefox Support Twitter account as well. They suggested clearing the cache, which I did, but it still didn't help.

I might try reinstalling Firefox entirely to see if that fixes it.

(In reply to kyxlect from comment #2)

1: Yes, Windows 10 and Firefox version 83.0.
2: Issue is still occurring in safe mode.
2a: I was talking to whoever manages the Firefox Support Twitter account as well. They suggested clearing the cache, which I did, but it still didn't help.

I might try reinstalling Firefox entirely to see if that fixes it.

Reinstalling didn't fix it either.

Flags: needinfo?(kyxlect)

Can you try using a different Google/Youtube account?
Do you use some proxy/VPN?

Flags: needinfo?(kyxlect)

Alright, so what happens when I try a different account is YouTube just keeps asking me to sign in. Can't do anything beyond clicking the sign in button, it refreshing to show I'm logged in then asking me to sign in again to access anything (playlists, etc.).

I have and use a VPN but not when I'm just generally browsing like watching YouTube.

(In reply to kyxlect from comment #5)

Alright, so what happens when I try a different account is YouTube just keeps asking me to sign in. Can't do anything beyond clicking the sign in button, it refreshing to show I'm logged in then asking me to sign in again to access anything (playlists, etc.).

  1. Go to the "about:support" page, click "Copy text to clipboard" and copy the information in this bug.

  2. Well, this is very curious... That definitely should not happen. Something is not right about your system or your Firefox user profile.
    You have tried it while is safe mode... I would like to ask you to try creating a new profile and see if it happens then.
    Info here: https://developer.mozilla.org/en-US/docs/Mozilla/Firefox/Multiple_profiles

    Creating a profile through the Firefox browser
    You can create a new Firefox profile directly from the browser.

    1. Type about:profiles into the browser URL search bar
    2. On the page, click Create a New Profile button
    3. Read the introduction, and click Next
    4. Enter a profile name for your new Profile. Use a profile name that is descriptive, such as your personal name. This name is not exposed to the Internet.
    5. Optionally, to change where the profile will be stored on your computer, click Choose Folder...
    6. To create the new profile, click Finish.
      Afterwards, you can click the "Launch profile in a new browser" button to open the newly created profile, test the issue and then reopen the old profile (if you still wish to).

No change after using the new profile both in normal and safe mode. On step 1 it sounds like you're wanting me to copy text then post it here? I attached it if that's what you wanted.

Flags: needinfo?(kyxlect)

Firstly, sorry about the late reply, there were other more pressing matters in the meantime.
Secondly, I can't see anything weird about your support page... I am left to be suspicious about the google accounts that you are using. I will give you a google test account of my own to see whether it reproduces the same issues it did with your account.

Please log in with the following credentials and retry:
email: peet.bodea@gmail.com
password: petru1963

Hopefully, it will not request any special authentification on my part. If it does, we will try to solve them via this bug.

Thanks.

I see the login was blocked. I've recognized the login from my side., hopefully, you'll be able to log in now.

Nope. Still blocked by two-factor authentication.

Nope, this is not going as expected... it appears that Google won't let you log in from your region. Can you create a new account and try with that? Or even easier, do you have someone that could log into your system just to test your issue? What you'v e experienced sound like issues of the google account, not the Firefox browser and we should confirm that. Thank you!

Flags: needinfo?(kyxlect)

Just now tested with a brand new account with the same issue as reported previously when trying with a different account:

(In reply to kyxlect from comment #5)

Alright, so what happens when I try a different account is YouTube just keeps asking me to sign in. Can't do anything beyond clicking the sign in button, it refreshing to show I'm logged in then asking me to sign in again to access anything (playlists, etc.).

Flags: needinfo?(kyxlect)

I definitely can't reproduce this issue on my systems. I've never had or seen these issues. I am setting component in hope that someone who picks this up has some ideas on how to investigate further.

Component: Untriaged → Desktop
Product: Firefox → Web Compatibility
Hardware: Unspecified → Desktop

I have the feeling that it is not a webcompat issue nor a firefox issue, but something related to a firewall or antivirus on the machine given that this is happening also with new profiles and new accounts. Also Comment #5

Alright, so what happens when I try a different account is YouTube just keeps asking me to sign in. Can't do anything beyond clicking the sign in button, it refreshing to show I'm logged in then asking me to sign in again to access anything (playlists, etc.).

That's a warning that something is blocking the auth or cookies. You could probably check also on the side of the network tab to see if some URLs are blocked. Is it a computer on an company intranet network or at home? Do you have different behaviors on a different computer (if you have access to).

On the webcompat side, no such errors have been reported about youtube. And we would probably have seen a lot of them given YouTube popularity. Probably we can't do anything about it.

Needs Triage.

Flags: needinfo?(raul.bucata)
Flags: needinfo?(oana.arbuzov)

I was not able to reproduce any of the issues listed in the report. Following the steps to reproduce, the page loads as expected, with no issues encountered when trying to subscribe to a channel, remove a video from the playlist, like a video . Kyxlect is the issue still reproducible using the latest build of Firefox Nightly?

Tested with:

Browser / Version: Firefox Nightly 91.0a1 (2021-07-08) (64-bit)/
Operating System: Windows 10 PRO x64

Flags: needinfo?(raul.bucata) → needinfo?(kyxlect)

Good news everyone! The issues seem to be gone. Sorry about the late response, I got an email about a response and was going to reply but I kept forgetting. Anyway, I updated Firefox to the latest version and tested it again. No more issues. As far as what I did? Nothing from six months until just last night when I updated Firefox then tested it on my laptop then today on my desktop.

Flags: needinfo?(kyxlect)
Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
OS: Unspecified → Windows 10
Resolution: --- → WORKSFORME

For added clarification, I tested it with the latest version of Firefox, not the nightly build as suggested by Raul. I was going to try that if the latest version didn't work.

Glad to hear the issue has been solved on your side. The reason why I've asked to test the issue on the latest build of Firefox Nightly is because the issue might not be reproducible there, meaning that on the next release of the Stable version of Firefox, the issue will no longer be reproducible on your side. Firefox Nightly gets updated every day and as a consequence, the release notes for the Nightly channel are updated continuously to reflect features that have reached sufficient maturity to benefit from community feedback and bug reports.

Flags: needinfo?(oana.arbuzov)
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