blocked account
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: nestor.bt.85, Assigned: jbuck)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0
Firefox for Android
Steps to reproduce:
My firefox sync account has been locked for security reasons when logging into a new laptop, I have seen the support and they tell me that I should send a request here to have the account unlocked. The message that comes out when trying to synchronize is that the confirmation email has been returned, I use synchronization a lot and I do not want to lose the account. Can anything be done? my email is nestor.bt.85@gmail.com
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Updated•5 years ago
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Apparently my mail has a bounce problem and with the password recovery method I can't reset my account, please help
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Assignee | |
Comment 2•5 years ago
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Hi there, Firefox Accounts received bounces from your email address. I've cleared these bounces, could you please add accounts@firefox.com to your address book and try signing in again? Thanks!
email: nestor.bt.85@gmail.com
created at: 1587773530682 (2020-04-24 @ 20:12:10 EDT)
bounce type: Complaint
bounce subtype: unmapped
email: nestor.bt.85@gmail.com
created at: 1587773532343 (2020-04-24 @ 20:12:12 EDT)
bounce type: Complaint
bounce subtype: unmapped
Description
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