Closed Bug 1680524 Opened 5 years ago Closed 5 years ago

new account cannot validate password

Categories

(Thunderbird :: Security, defect)

Product:
Thunderbird
Component:
Security
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: djsouthard2, Unassigned)

Details

(Whiteboard: [antivirus: ESET/NOD32])

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36

Steps to reproduce:

deleted old account from Comcast due no longer downloading emails and calendar issues and old Pop server-
attempted to add new account with IMAP

version 78.5.1

Actual results:

new account could not validate password at Comcast

Expected results:

password should have been validated

(In reply to David from comment #0)

Steps to reproduce:
deleted old account from Comcast

Please provide more details: how exactly did you delete the account?

attempted to add new account with IMAP
version 78.5.1

Actual results:
new account could not validate password at Comcast

What exactly does that mean - could not validate? I assume you are talking about the Account wizard. Did you get an error message? Which one?

Expected results:
password should have been validated

You could try ≡ > Options > Saved Passwords and delete all entries relating to the respective account, then try to set it up again.
Also if you just deleted the visible Thunderbird account without deleting the account data, there might be remainders of some sort.

Flags: needinfo?(djsouthard2)

Tools- Account Settings - Account Actions- Remove Account

Flags: needinfo?(djsouthard2)

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products.

You might also inform ESET that they have broken your system. The problem is being reported by hundreds of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Flags: needinfo?(djsouthard2)

BINGO! using ESET )-: that is probably the issue
thank you!!
d

Flags: needinfo?(djsouthard2)

Thanks for the update

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Component: Installer → Security
Resolution: --- → INVALID
Whiteboard: [antivirus: ESET/NOD32]
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