1680702 - Unable to sync with yahoo account, both sent and received mails

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[Westmere]

Attachment: mail_ricevute.png

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 OPR/72.0.3815.400

Steps to reproduce:

Open Thunderbird and sync Yahoo account.
Tried both OAuth2 and a specific app password set in my yahoo account.

Actual results:

Thunderbird does not sync with Yahoo.
All folders disappear within the account list on the left menu.
The problem starts to occur after the introduction of OAuth2 authentication.

Expected results:

Sync regularly.

Comment 1

[Westmere]

[Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19
loadSync resource://gre/modules/L10nRegistry.jsm:658
fetchFile resource://gre/modules/L10nRegistry.jsm:573
generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:478
map self-hosted:240
generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:473
generateResourceSetsForLocaleSync resource://gre/modules/L10nRegistry.jsm:415
InterpretGeneratorResume self-hosted:1151
next self-hosted:1099
generateBundlesSync resource://gre/modules/L10nRegistry.jsm:177
InterpretGeneratorResume self-hosted:1151
next self-hosted:1099
touchNext resource://gre/modules/Localization.jsm:167
regenerateBundles resource://gre/modules/Localization.jsm:552
activate resource://gre/modules/Localization.jsm:243
<anonima> chrome://messenger/content/mailWidgets.js:37
<anonima> chrome://messenger/content/customElements.js:34
<anonima> chrome://messenger/content/customElements.js:37
observe resource://gre/modules/MailGlue.jsm:201

Comment 2

[Wayne Mery (:wsmwk)]

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products.

You might also inform ESET that they have broken your system. The problem is being reported by hundreds of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Comment 3

[Westmere]

(In reply to Wayne Mery (:wsmwk) from comment #2)

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products.

You might also inform ESET that they have broken your system. The problem is being reported by hundreds of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Thank you Wayne, unfortunately I do not use ESET/NOD32 security on my system, I do use BitDefender.

Comment 4

[Westmere]

(In reply to Westmere from comment #3)

(In reply to Wayne Mery (:wsmwk) from comment #2)

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products.

You might also inform ESET that they have broken your system. The problem is being reported by hundreds of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Thank you Wayne, unfortunately I do not use ESET/NOD32 security on my system, I do use BitDefender.

As a plus, e-mail security tools is disabled since the very first time.

Comment 5

[Anje]

Reset server settings as follows.
Incoming server name: imap.mail.yahoo.com
Port: 993
Connection Security: SSL/TLS
Authentication Method: OAuth2
User Name: full email address

Outgoing Server name: smtp.mail.yahoo.com
Port: 465
Connection Security: SSL/TLS
Authentication Method: OAuth2
User Name: full email address

Access the stored passwords and delete all lines to do with the yahoo account.
Menu app icon > Options
Select : 'Privacy & Security'
Under 'Passwords' sub section - click on 'Saved Passwords' button
in search type 'Yahoo'
Select all entries, you may have 3 of them - imap, smtp, oauth
Click on 'Remove' to delete them
click on 'Close'

In same area Check cookies are enabled:
Under 'Web Content' sub section
Select checkbox 'Accept cookies from sites'

Exit Thunderbird and allow a little time for everything to close properly.

Start Thunderbird.
Yahoo should prompt you to login to allow access for Thunderbird.
Type in the password which you use when logging on to the Yahoo webmail account - Normal password.
If unsure - double check first by logging on to the webmail account via a browser.

Report back on results.

Comment 6

[Westmere]

(In reply to Anje from comment #5)

Reset server settings as follows.
Incoming server name: imap.mail.yahoo.com
Port: 993
Connection Security: SSL/TLS
Authentication Method: OAuth2
User Name: full email address

Outgoing Server name: smtp.mail.yahoo.com
Port: 465
Connection Security: SSL/TLS
Authentication Method: OAuth2
User Name: full email address

Access the stored passwords and delete all lines to do with the yahoo account.
Menu app icon > Options
Select : 'Privacy & Security'
Under 'Passwords' sub section - click on 'Saved Passwords' button
in search type 'Yahoo'
Select all entries, you may have 3 of them - imap, smtp, oauth
Click on 'Remove' to delete them
click on 'Close'

In same area Check cookies are enabled:
Under 'Web Content' sub section
Select checkbox 'Accept cookies from sites'

Exit Thunderbird and allow a little time for everything to close properly.

Start Thunderbird.
Yahoo should prompt you to login to allow access for Thunderbird.
Type in the password which you use when logging on to the Yahoo webmail account - Normal password.
If unsure - double check first by logging on to the webmail account via a browser.

Report back on results.

Carried out this procedure: functionality get slightly better (increased number of successful connections) but I continue to get randomly no sync and folder disappearance. Would like to attacch error console report but I don't know wich of them is the last.

Comment 7

[Westmere]

Hi, just a reminder on this problem that is still occurring.

Comment 8

[Anje]

As the info in my last comment got connection working, but then suffers from random no sync issues, I'm wondering if you have cookies enabled but perhaps they are expiring or you have some kind of product that cleans up cookies eg: CCleaner or even Anti-virus can offer a clean up of files. If you do have a product that is cleaning up files, session, cookies, etc then you need to make Thunderbird profile exempt from access by those programs.

Comment 9

[Westmere]

(In reply to Anje from comment #8)

As the info in my last comment got connection working, but then suffers from random no sync issues, I'm wondering if you have cookies enabled but perhaps they are expiring or you have some kind of product that cleans up cookies eg: CCleaner or even Anti-virus can offer a clean up of files. If you do have a product that is cleaning up files, session, cookies, etc then you need to make Thunderbird profile exempt from access by those programs.

Thank you, Anje. Unfortunately I do not use any of this kind of software and my Antivirus does not have this functionality.
Sync issue still persist.

Comment 10

[Westmere]

With the last 78.9.1 update this problem still occur. I have tried to restore both installation and profile with no positive changes. Some others suggestions? Thank you.

Comment 11

[Wayne Mery (:wsmwk)]

(In reply to Westmere from comment #10)

With the last 78.9.1 update this problem still occur. I have tried to restore both installation and profile with no positive changes. Some others suggestions? Thank you.

Please post a support request at https://support.mozilla.org/en-US/questions/new/thunderbird/form where there are more people able to help you more quickly. Please provide the URL of this bug report in your posting.

Closing this for now, as I don't think it is a bug in Thunderbird