Closed Bug 1685864 Opened 5 years ago Closed 4 years ago

Reinstalling Lockwise for Android, All Logins gone!

Categories

(Cloud Services :: General, defect)

Product:
Cloud Services
Component:
General
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: javier.jentzenpaolo, Unassigned)

Details

User Agent: Mozilla/5.0 (Android 10; Mobile; rv:84.0) Gecko/84.0 Firefox/84.0

Steps to reproduce:

Phone factory reset, reinstalled Firefox for Android, reinstalled Lockwise, Login to sync.

Actual results:

Lockwise displayed no records of accounts, logins and saved passwords.

Expected results:

Restored all my logins records saved.

Did you use the account reset option to log into Firefox Accounts? Did the logins disappear on all devices where you use the Firefox account? I suspect this is best tracked in the Firefox Account area for now.

Component: Security → General
Product: Lockwise → Cloud Services

Lockwise for Android is no longer supported

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → INCOMPLETE
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