1686366 - Some addons not syncing

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect, P3)

Description

[Leon]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0

Steps to reproduce:

Checked both PCs are signed in the same account with sync addons enabled.

1. Remove device from sync
2. Reset/Refresh Firefox profile
3. Sign into sync

Actual results:

Some of my addons are not syncing in Firefox. I have about 35 addons on my main computer but on the other PC it only syncs 10 of them. I tried waiting 10 minutes to finish syncing but that didn't help.

Expected results:

All my addons should be there

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 3

[Mark Hammond [:markh] [:mhammond]]

Note that only addons installed via addons.mozilla.org are synced. If they all are, then it would be great if you could de-select addon syncing, then follow the instructions at https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug to arrange for debug logs, then re-enable addons and upload the logs here, we can probably see what's going on.

Comment 4

[Leon]

Attachment: masterPC

From primacy PC (with 35 addons)

Comment 5

[Leon]

Attachment: success-sync-1610502429770.txt

From secondary PC

Comment 6

[Mark Hammond [:markh] [:mhammond]]

Thanks, but these logs don't have the necessary information. Please follow the instructions in comment 3 but let me know if anything isn't clear.

Comment 7

[Leon]

Attachment: (primary)error-sync-1610503129804.txt

Comment 8

[Leon]

Attachment: (secondary)error-sync-1610503612880.txt

Comment 9

[Leon]

(In reply to Mark Hammond [:markh] [:mhammond] from comment #6)

Thanks, but these logs don't have the necessary information. Please follow the instructions in comment 3 but let me know if anything isn't clear.

Please check the new ones. I only attached the latest logs with the "error-" prefix. I also followed the instructions in the first section (not the Trace logs).

Comment 10

[Mark Hammond [:markh] [:mhammond]]

The logs will need to be trace logs from the first sync after reenabling addons, which is likely to be a success log. The about:sync addon will also let you see what addons are on the server - I suspect many will be missing, in which case only logs from the "primary" machine will be necessary, but if they are all on the server, then only the "secondary" will be necessary.

Comment 11

[Lougenia Bailey]

Are you still experiencing this issue?

Comment 12

[BugBot [:suhaib / :marco/ :calixte]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:skhamis, since the bug has recent activity, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 13

[Mark Hammond [:markh] [:mhammond]]

Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address.