1687375 - UX: Badge descriptions may give undesired impression

Status: RESOLVED FIXED

(Toolkit :: Add-ons Manager, defect)

Description

[[e-mail]]

Attachment: Verified

Refiled from: https://github.com/mozilla/addons-frontend/issues/9962 (with edits to fit the BZ format)

Describe the problem and steps to reproduce it:

See the attached screenshots. Look at the hover text for both a verified add-on and an official add-on.

What happened?

I interpreted the texts as follows:

• verified is very specific -- I know it is secure
• official is generic -- no mention of security
• For me "specific" trumps "generic", so I infer that there is no security statement about an "official" add-on

What did you expect to happen?

I'd expect that anything we produce and ship under the Firefox brand has been appropriately checked for security and performance to at least the extent of a verified add-on.

Anything else we should know?

(Please include a link to the page, screenshots and any relevant files.)

Even after reading the badge descriptions on SUMO (which I had to be told how to access -- it wasn't obvious to me), there was no material that led me to change my initial impression. Yes, everything is reviewed for security per the sumo page, but:

• the "more specific" code review is again for verified extensions (details of payment and resource availability)
• the ordering of badges can be interpreted as going from a lower level of trust (recommended) to a higher level (verified), with official somewhere in between

Comment 1

[[e-mail]]

Attachment: By Firefox

Comment 2

[William Durand [:willdurand]]

For AMO, we changed the message of the "line" badge from:

This is an official add-on built by the creators of Mozilla Firefox.

to:

Official add-on built by Mozilla Firefox. Meets security and performance standards.

:muffinresearch I guess that's what we'd need to do in FF to fix this bug, right?

Comment 3

[[e-mail]]

(In reply to William Durand [:willdurand] from comment #2)

For AMO, we changed the message of the "line" badge from:

This is an official add-on built by the creators of Mozilla Firefox.

to:

Official add-on built by Mozilla Firefox. Meets security and performance standards.

:muffinresearch I guess that's what we'd need to do in FF to fix this bug, right?

Yes I think that makes sense, as long as product concurs.

Jorge, are you ok for the string in product to be updated to match AMO? Would this be something that needs any additional review?

Comment 4

[Jorge Villalobos [:jorgev] (he/him)]

The string should be the same for Firefox and AMO. It was provided by Meridel, so no additional review should be needed.

Comment 5

[William Durand [:willdurand]]

Attachment: Bug 1687375 - Fix add-on "line" badge title. r=rpl,flod

Comment 6

[William Durand [:willdurand]]

:jorgev (but question for Meridel maybe) on Firefox, we're not using "add-on" but "extension" so we think it'd be best to use "extension".

Comment 7

[Jorge Villalobos [:jorgev] (he/him)]

Yeah, you're right. I think the converse discussion happened in the github issue :)

Comment 8

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/2f640c9a9bd0
Fix add-on "line" badge title. r=rpl,flod

Comment 9

[Narcis Beleuzu [:NarcisB]]

https://hg.mozilla.org/mozilla-central/rev/2f640c9a9bd0

Comment 10

[Francesco Lodolo [:flod]]

Just realized one detail while translating and that I missed in the patch: the tooltip now ends with a period, while I believe it shouldn't
https://design.firefox.com/photon/copy/punctuation.html

I haven't exposed this string for localization yet, so we could just fix the English string without further changes, but we need to do it quickly (this is also riding the trains to Beta on Monday).

Comment 11

[Francesco Lodolo [:flod]]

Attachment: Bug 1687375 - Remove closing period from badge tooltip, r=rpl,mixedpuppy,willdurand

Comment 12

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/ddc758e10a99
Remove closing period from badge tooltip, r=rpl

Comment 13

[Alexandru Michis [:malexandru]]

https://hg.mozilla.org/mozilla-central/rev/ddc758e10a99

Comment 14

[Meridel [:meridel]]

If it's not too late, I took another pass at these tool tips for clarity, conciseness, and labeling ('extension' instead of 'add-on'). Going shorter also allows us to remove punctuation: https://docs.google.com/document/d/1MzhHmHrU4QRGcFFy-tcF7xe1IFHAQDdH_L9H8_dVSWo/edit#bookmark=id.7atmgcjmpk25

Comment 15

[Jorge Villalobos [:jorgev] (he/him)]

We'll need a new bug for this. I'll follow up in the doc, sorry for the delay.