internetbanking refuses login
Categories
(Firefox :: Untriaged, defect)
Tracking
()
People
(Reporter: u676553, Unassigned)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.16; rv:60.0) Gecko/20100101 SeaMonkey/2.53.6
Steps to reproduce:
go to http://homebank.argenta.be/portalserver/home?lang=nl
it goes to https://homebank.argenta.be/webapp/nl/aanmelden like it should
I use Mozilla/5.0 (Macintosh; Intel Mac OS X 10.16; rv:78.0) Gecko/20100101 Firefox/78.0 and Mozilla/5.0 (Macintosh; Intel Mac OS X 10.16; rv:60.0) Gecko/20100101 SeaMonkey/2.53.6
I use macOS 11.1
Actual results:
blank screen in Mozilla Firefox
login screen in SeaMonkey Navigator
Expected results:
the ability to log in with both
Comment 1•4 years ago
|
||
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables add-ons, extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems.) See https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
And does this also happen with a new and empty profile? See https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile
Comment 2•4 years ago
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I wasn't able to reproduce this on Firefox 85 or Firefox Nightly 87.
NeedInfo requests are blocked by reporter.
Comment 3•4 years ago
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Due to lack of response from the reporter I'm going to close this issue for now.
no idea what happened, but I wasn”t notified of the comments untill the last one
so I didn”t even know about any response
nothing was in spam
in safe mode I get the same result
with a new profile I get the login screen
in theory the needinfo request is enabled again
Comment 5•4 years ago
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If this works in a new profile for the reporter and this also works for QA. Should be resolved as WFM
There may be something in your usual profile that need investigation. please attach about:support info.
Application Basics
Name: Firefox
Version: 78.9.0esr
Build ID: 20210315154203
Distribution ID:
Update Channel: esr
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:78.0) Gecko/20100101 Firefox/78.0
OS: Darwin 20.3.0
Multiprocess Windows: 1/1 Enabled by default
Remote Processes: 6
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
Firefox Features
Name: DoH Roll-Out
Version: 1.3.0
ID: doh-rollout@mozilla.org
Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 11.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.3.0
ID: webcompat-reporter@mozilla.org
Remote Processes
Type: Web Content
Count: 3 / 8
Type: Privileged About
Count: 1
Type: Extension
Count: 1
Type: Local File
Count: 1
Extensions
Name: Amazon.co.uk
Version: 1.1
Enabled: true
ID: amazon@search.mozilla.org
Name: Bing
Version: 1.1.1
Enabled: true
ID: bing@search.mozilla.org
Name: bol.com
Version: 1.0
Enabled: true
ID: bolcom@search.mozilla.org
Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: ddg@search.mozilla.org
Name: eBay
Version: 1.1
Enabled: true
ID: ebay@search.mozilla.org
Name: Google
Version: 1.0
Enabled: true
ID: google@search.mozilla.org
Name: Marktplaats.nl
Version: 1.0
Enabled: true
ID: marktplaats@search.mozilla.org
Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org
Graphics
Features
Compositing: OpenGL
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: Intel Inc. -- Intel HD Graphics 5000 OpenGL Engine
WebGL 1 Driver Version: 4.1 INTEL-16.1.12
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: CGL
WebGL 2 Driver Renderer: Intel Inc. -- Intel HD Graphics 5000 OpenGL Engine
WebGL 2 Driver Version: 4.1 INTEL-16.1.12
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling: true
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
GPU #1
Active: Yes
Vendor ID: 0x8086
Device ID: 0x0a26
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CMSOutputProfile: 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
Display0: 1280x720 scale:1.000000
DisplayCount: 1
TileHeight: 512
TileWidth: 512
Decision Log
HW_COMPOSITING:
available by default
OPENGL_COMPOSITING:
available by default
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
available by default
blacklisted by env: No qualified hardware
WEBRENDER_COMPOSITOR:
disabled by default: Disabled by default
WEBRENDER_ANGLE:
opt-in by default: WebRender ANGLE is an opt-in feature
WEBRENDER_DCOMP_PRESENT:
opt-in by default: WebRender DirectComposition is an opt-in feature
OMTP:
available by default
WEBGPU:
disabled by default: Disabled by default
blocked by runtime: WebGPU can only be enabled in nightly
Media
Audio Backend: audiounit-rust
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
Internal Speakers: builtin-internal-mic|spk
LG FULL HD: AppleHDA:108
Input Devices
Name: Group
Enumerate database
Important Modified Preferences
accessibility.force_disabled: 1
accessibility.typeaheadfind: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 1690775
browser.cache.disk.capacity: 0
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 2
browser.contentblocking.category: custom
browser.download.folderList: 2
browser.download.useDownloadDir: false
browser.fixup.alternate.enabled: false
browser.places.importBookmarksHTML: false
browser.places.importDefaults: false
browser.places.leftPaneFolderId: -1
browser.places.migratePostDataAnnotations: false
browser.places.smartBookmarksVersion: 8
browser.places.updateRecentTagsUri: false
browser.search.context.loadInBackground: true
browser.search.openintab: true
browser.search.region: BE
browser.sessionstore.upgradeBackup.latestBuildID: 20190901094603
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20210315154203
browser.startup.homepage_override.mstone: 78.9.0
browser.startup.page: 0
browser.tabs.autoHide: true
browser.tabs.loadDivertedInBackground: true
browser.tabs.onTop: false
browser.tabs.remote.autostart.2: true
browser.urlbar.autocomplete.enabled: false
browser.urlbar.placeholderName: Google
browser.urlbar.placeholderName.private: Google
browser.urlbar.searchSuggestionsChoice: false
browser.urlbar.suggest.bookmark: false
browser.urlbar.suggest.history: false
browser.urlbar.suggest.openpage: false
browser.urlbar.suggest.searches: false
browser.urlbar.suggest.topsites: false
browser.urlbar.trimURLs: false
dom.apps.reset-permissions: true
dom.mozApps.used: true
dom.push.userAgentID: d0f75811cd1e4667954b3ea73a9c1de1
dom.storage.enabled: false
extensions.lastAppVersion: 78.9.0
font.internaluseonly.changed: true
gfx.crash-guard.glcontext.appVersion: 45.0
gfx.crash-guard.glcontext.deviceID: 0x0a26
gfx.crash-guard.status.glcontext: 2
idle.lastDailyNotification: 1617031639
javascript.enabled: false
keyword.enabled: false
media.apple.mp3.enabled: false
media.apple.mp4.enabled: false
media.eme.enabled: false
media.gmp-gmpopenh264.enabled: false
media.gmp-gmpopenh264.lastUpdate: 1542822923
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20210315154203
media.gmp-manager.lastCheck: 1617031480
media.gmp.storage.version.observed: 1
media.mp4.enabled: false
network.cookie.cookieBehavior: 2
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.http.sendRefererHeader: 0
network.http.sendSecureXSiteReferrer: false
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1616514079
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 112348
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: -437918235
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_resolution: -437918235
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 12
print.print_unwriteable_margin_left: 12
print.print_unwriteable_margin_right: 12
print.print_unwriteable_margin_top: 12
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.siteSettings: true
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.history.custom: true
privacy.item.cookies: true
privacy.item.offlineApps: true
privacy.item.passwords: true
privacy.purge_trackers.date_in_cookie_database: 0
privacy.sanitize.didShutdownSanitize: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.pending: [{"id":"shutdown","itemsToClear":["cache","cookies","offlineApps","history","formdata","downloads","sessions","siteSetti
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
privacy.trackingprotection.enabled: true
privacy.trackingprotection.socialtracking.enabled: true
security.enable_java: false
security.enable_ssl3: false
security.enable_tls: false
security.OCSP.enabled: 0
security.remote_settings.crlite_filters.checked: 1616544418
security.remote_settings.intermediates.checked: 1616544418
security.sandbox.content.tempDirSuffix: {2b3dd4f8-ed24-5743-9429-0d0075f5422f}
security.sandbox.plugin.tempDirSuffix: 26bd0403-f322-054c-bdf4-a2ec3ea68d81
security.warn_entering_weak: false
security.warn_entering_weak.show_once: false
security.warn_viewing_mixed: false
security.warn_viewing_mixed.show_once: false
services.sync.declinedEngines:
signon.autofillForms: false
signon.generation.enabled: false
signon.importedFromSqlite: true
signon.management.page.breach-alerts.enabled: false
signon.rememberSignons: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1616514078
Important Locked Preferences
dom.ipc.processCount.webIsolated: 1
fission.autostart: false
Places Database
Accessibility
Activated: false
Prevent Accessibility: 1
Library Versions
NSPR
Expected minimum version: 4.25.1
Version in use: 4.25.1
NSS
Expected minimum version: 3.53.1
Version in use: 3.53.1
NSSSMIME
Expected minimum version: 3.53.1
Version in use: 3.53.1
NSSSSL
Expected minimum version: 3.53.1
Version in use: 3.53.1
NSSUTIL
Expected minimum version: 3.53.1
Version in use: 3.53.1
Sandbox
Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3
Startup Cache
Disk Cache Path: /Users/xxxx/Library/Caches/Firefox/Profiles/xxxx.default/startupCache/startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: false
Wrote to Disk Cache: true
Internationalization & Localization
Application Settings
Requested Locales: ["en-CA"]
Available Locales: ["en-CA","en-US"]
App Locales: ["en-CA","en-US"]
Regional Preferences: ["en-MT"]
Default Locale: "en-CA"
Operating System
System Locales: ["en-MT"]
Regional Preferences: ["en-MT"]
Description
•