Closed Bug 1688881 Opened 4 years ago Closed 4 years ago

internetbanking refuses login

Categories

(Firefox :: Untriaged, defect)

defect

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: u676553, Unassigned)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.16; rv:60.0) Gecko/20100101 SeaMonkey/2.53.6

Steps to reproduce:

go to http://homebank.argenta.be/portalserver/home?lang=nl
it goes to https://homebank.argenta.be/webapp/nl/aanmelden like it should

I use Mozilla/5.0 (Macintosh; Intel Mac OS X 10.16; rv:78.0) Gecko/20100101 Firefox/78.0 and Mozilla/5.0 (Macintosh; Intel Mac OS X 10.16; rv:60.0) Gecko/20100101 SeaMonkey/2.53.6

I use macOS 11.1

Actual results:

blank screen in Mozilla Firefox
login screen in SeaMonkey Navigator

Expected results:

the ability to log in with both

Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables add-ons, extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems.) See https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And does this also happen with a new and empty profile? See https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile

I wasn't able to reproduce this on Firefox 85 or Firefox Nightly 87.

NeedInfo requests are blocked by reporter.

Due to lack of response from the reporter I'm going to close this issue for now.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → INCOMPLETE

no idea what happened, but I wasn”t notified of the comments untill the last one
so I didn”t even know about any response
nothing was in spam

in safe mode I get the same result
with a new profile I get the login screen

in theory the needinfo request is enabled again

Status: RESOLVED → UNCONFIRMED
Resolution: INCOMPLETE → ---

If this works in a new profile for the reporter and this also works for QA. Should be resolved as WFM

There may be something in your usual profile that need investigation. please attach about:support info.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago4 years ago
Resolution: --- → WORKSFORME

Application Basics

Name: Firefox
Version: 78.9.0esr
Build ID: 20210315154203
Distribution ID:
Update Channel: esr
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:78.0) Gecko/20100101 Firefox/78.0
OS: Darwin 20.3.0
Multiprocess Windows: 1/1 Enabled by default
Remote Processes: 6
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out
Version: 1.3.0
ID: doh-rollout@mozilla.org

Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Web Compat
Version: 11.0.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.3.0
ID: webcompat-reporter@mozilla.org

Remote Processes

Type: Web Content
Count: 3 / 8

Type: Privileged About
Count: 1

Type: Extension
Count: 1

Type: Local File
Count: 1

Extensions

Name: Amazon.co.uk
Version: 1.1
Enabled: true
ID: amazon@search.mozilla.org

Name: Bing
Version: 1.1.1
Enabled: true
ID: bing@search.mozilla.org

Name: bol.com
Version: 1.0
Enabled: true
ID: bolcom@search.mozilla.org

Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: ddg@search.mozilla.org

Name: eBay
Version: 1.1
Enabled: true
ID: ebay@search.mozilla.org

Name: Google
Version: 1.0
Enabled: true
ID: google@search.mozilla.org

Name: Marktplaats.nl
Version: 1.0
Enabled: true
ID: marktplaats@search.mozilla.org

Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org

Graphics

Features
Compositing: OpenGL
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: Intel Inc. -- Intel HD Graphics 5000 OpenGL Engine
WebGL 1 Driver Version: 4.1 INTEL-16.1.12
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: CGL
WebGL 2 Driver Renderer: Intel Inc. -- Intel HD Graphics 5000 OpenGL Engine
WebGL 2 Driver Version: 4.1 INTEL-16.1.12
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling: true
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
GPU #1
Active: Yes
Vendor ID: 0x8086
Device ID: 0x0a26
RAM: 0

Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CMSOutputProfile: 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
Display0: 1280x720 scale:1.000000
DisplayCount: 1
TileHeight: 512
TileWidth: 512
Decision Log
HW_COMPOSITING:
available by default
OPENGL_COMPOSITING:
available by default
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
available by default
blacklisted by env: No qualified hardware
WEBRENDER_COMPOSITOR:
disabled by default: Disabled by default
WEBRENDER_ANGLE:
opt-in by default: WebRender ANGLE is an opt-in feature
WEBRENDER_DCOMP_PRESENT:
opt-in by default: WebRender DirectComposition is an opt-in feature
OMTP:
available by default
WEBGPU:
disabled by default: Disabled by default
blocked by runtime: WebGPU can only be enabled in nightly

Media

Audio Backend: audiounit-rust
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
Internal Speakers: builtin-internal-mic|spk
LG FULL HD: AppleHDA:108
Input Devices
Name: Group

Enumerate database

Important Modified Preferences

accessibility.force_disabled: 1
accessibility.typeaheadfind: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 1690775
browser.cache.disk.capacity: 0
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 2
browser.contentblocking.category: custom
browser.download.folderList: 2
browser.download.useDownloadDir: false
browser.fixup.alternate.enabled: false
browser.places.importBookmarksHTML: false
browser.places.importDefaults: false
browser.places.leftPaneFolderId: -1
browser.places.migratePostDataAnnotations: false
browser.places.smartBookmarksVersion: 8
browser.places.updateRecentTagsUri: false
browser.search.context.loadInBackground: true
browser.search.openintab: true
browser.search.region: BE
browser.sessionstore.upgradeBackup.latestBuildID: 20190901094603
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20210315154203
browser.startup.homepage_override.mstone: 78.9.0
browser.startup.page: 0
browser.tabs.autoHide: true
browser.tabs.loadDivertedInBackground: true
browser.tabs.onTop: false
browser.tabs.remote.autostart.2: true
browser.urlbar.autocomplete.enabled: false
browser.urlbar.placeholderName: Google
browser.urlbar.placeholderName.private: Google
browser.urlbar.searchSuggestionsChoice: false
browser.urlbar.suggest.bookmark: false
browser.urlbar.suggest.history: false
browser.urlbar.suggest.openpage: false
browser.urlbar.suggest.searches: false
browser.urlbar.suggest.topsites: false
browser.urlbar.trimURLs: false
dom.apps.reset-permissions: true
dom.mozApps.used: true
dom.push.userAgentID: d0f75811cd1e4667954b3ea73a9c1de1
dom.storage.enabled: false
extensions.lastAppVersion: 78.9.0
font.internaluseonly.changed: true
gfx.crash-guard.glcontext.appVersion: 45.0
gfx.crash-guard.glcontext.deviceID: 0x0a26
gfx.crash-guard.status.glcontext: 2
idle.lastDailyNotification: 1617031639
javascript.enabled: false
keyword.enabled: false
media.apple.mp3.enabled: false
media.apple.mp4.enabled: false
media.eme.enabled: false
media.gmp-gmpopenh264.enabled: false
media.gmp-gmpopenh264.lastUpdate: 1542822923
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20210315154203
media.gmp-manager.lastCheck: 1617031480
media.gmp.storage.version.observed: 1
media.mp4.enabled: false
network.cookie.cookieBehavior: 2
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.http.sendRefererHeader: 0
network.http.sendSecureXSiteReferrer: false
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1616514079
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 112348
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: -437918235
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_resolution: -437918235
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 12
print.print_unwriteable_margin_left: 12
print.print_unwriteable_margin_right: 12
print.print_unwriteable_margin_top: 12
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.siteSettings: true
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.history.custom: true
privacy.item.cookies: true
privacy.item.offlineApps: true
privacy.item.passwords: true
privacy.purge_trackers.date_in_cookie_database: 0
privacy.sanitize.didShutdownSanitize: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.pending: [{"id":"shutdown","itemsToClear":["cache","cookies","offlineApps","history","formdata","downloads","sessions","siteSetti
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
privacy.trackingprotection.enabled: true
privacy.trackingprotection.socialtracking.enabled: true
security.enable_java: false
security.enable_ssl3: false
security.enable_tls: false
security.OCSP.enabled: 0
security.remote_settings.crlite_filters.checked: 1616544418
security.remote_settings.intermediates.checked: 1616544418
security.sandbox.content.tempDirSuffix: {2b3dd4f8-ed24-5743-9429-0d0075f5422f}
security.sandbox.plugin.tempDirSuffix: 26bd0403-f322-054c-bdf4-a2ec3ea68d81
security.warn_entering_weak: false
security.warn_entering_weak.show_once: false
security.warn_viewing_mixed: false
security.warn_viewing_mixed.show_once: false
services.sync.declinedEngines:
signon.autofillForms: false
signon.generation.enabled: false
signon.importedFromSqlite: true
signon.management.page.breach-alerts.enabled: false
signon.rememberSignons: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1616514078

Important Locked Preferences

dom.ipc.processCount.webIsolated: 1
fission.autostart: false

Places Database

Accessibility

Activated: false
Prevent Accessibility: 1

Library Versions

NSPR
Expected minimum version: 4.25.1
Version in use: 4.25.1

NSS
Expected minimum version: 3.53.1
Version in use: 3.53.1

NSSSMIME
Expected minimum version: 3.53.1
Version in use: 3.53.1

NSSSSL
Expected minimum version: 3.53.1
Version in use: 3.53.1

NSSUTIL
Expected minimum version: 3.53.1
Version in use: 3.53.1

Sandbox

Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3

Startup Cache

Disk Cache Path: /Users/xxxx/Library/Caches/Firefox/Profiles/xxxx.default/startupCache/startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: false
Wrote to Disk Cache: true

Internationalization & Localization

Application Settings
Requested Locales: ["en-CA"]
Available Locales: ["en-CA","en-US"]
App Locales: ["en-CA","en-US"]
Regional Preferences: ["en-MT"]
Default Locale: "en-CA"
Operating System
System Locales: ["en-MT"]
Regional Preferences: ["en-MT"]

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