1689401 - AppRTC calls don't work when calling from different network locations

Status: NEW

(Core :: WebRTC: Audio/Video, defect)

Description

[Negritas Sergiu, Desktop QA]

Affected versions

• 85.0
• 86.0b2
• 87.0a1 (2021-01-28)

Affected platforms

• All OS platforms

Steps to reproduce

1. Navigate to https://appr.tc/.
2. Start a video call.
3. Join video call from another PC.

Expected result

• Video call is started and caller A and B can see and hear each other.

Actual Result

• The caller is able to join the conference room but they can't see and hear each other.

Additional notes

• The app works as expected if you join from the same network.

Comment 1

[Negritas Sergiu, Desktop QA]

Attachment: AppRTC behaviour.mp4

Hello! I was looking for a regression for this issue but unfortunately I wasn't able to find one. I tried finding it until Firefox 65 and I had tried on Windows 10, Ubuntu 20 and MacOS 10.15.
I have attached a video to show how the app behaves when someone joins the meeting and leaves.
As it seem the site is showing that someone has joined the meeting but there is no audio and video in the call.

Comment 2

[Byron Campen [:bwc]]

Could you attach a copy of about:webrtc to this bug (use the "Save Page" button at the top)?

Comment 3

[Negritas Sergiu, Desktop QA]

Attachment: aboutWebrtc (participant A).html

Comment 4

[Negritas Sergiu, Desktop QA]

Attachment: aboutWebrtc(participant B).html

Hello Byron! Sorry it took me this much to reply to your request. Here are the attachments for both participants to the conversation.