Closed
Bug 1689829
Opened 4 years ago
Closed 2 years ago
App opens with a "Get started" page which takes me the sign in page. Everytime.
Categories
(Mozilla VPN :: General, defect)
Mozilla VPN
General
Tracking
(Not tracked)
RESOLVED
INACTIVE
People
(Reporter: quezzmo, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36
Steps to reproduce:
Opened App
Actual results:
App opens with a "Get started" page which takes me the sign in page. Everytime.
Expected results:
The app should open so that I can turn it on. Having tried uninstalling and reinstalling with no success I looked at cancelling the subscription. The app has to open to be able to cancel. So I'm stuck.
Comment 1•4 years ago
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Does the authentication complete? Could it be that you have a firewall, or anything that blocks the app to contact the VPN server?
I suggest contacting the VPN Mozilla support team.
Updated•2 years ago
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Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Resolution: --- → INACTIVE
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Description
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