168989 - Unable to save sent messages in Sent Folder... & save draft mail in Draft Folder.

Status: RESOLVED WORKSFORME

(SeaMonkey :: MailNews: Account Configuration, defect)

Description

[Siva Kodiganti]

Bug is reproduceable on Solaris systems.
Open Netscape email client and go through Edit ->Mail & Newsgroups Account Settings
Here select Copies & Folders.  Choosing to save sent messages in Sent Folder,
Drafts emails in Draft Folder, Templates in Template Folder and save the
settings.  Next time if you repeat above steps.  Above settings are not saved
hence whenever I send message they are not saved in Sent Folder.  Same thing
happens for Drafts as they are not saved in Drafts Folders.

Please resolve this bug as soon as possible.

Comment 1

[nick]

Same thing on Linux build 2002091704.

Comment 2

[Siva Kodiganti]

Please resolve this as soon as possible.  On Solaris/linux mail clients are not
saving sent mail into Sent Folder and draft mails are not saved in Draft folder.

Comment 3

[Boris 'pi' Piwinger]

Reporter, which version do you use. Please describe more exactly what to do. It
works for me in all the version I used with Linux. I cannot believe this would
be OS dependent. Do you use IMAP?

pi

Comment 4

[Siva Kodiganti]

Bug is there on Solaris(don't know if it happens on Linux).  I can't store sent
mail in Sent Folder & draft mail in Draft folder and can't store these setting
when I use Edit->Mail & Newsgroups settings.  I use IMAP.  Bug is there on most
recent mozilla too.

Comment 5

[Boris 'pi' Piwinger]

Can you exclude that this is an IMAP problem?

pi

Comment 6

[nick]

I have the same problem on Linux using movemail, so it's not IMAP related.

Sent messages are not copied to the "Sent" folder. The same happens with drafts
and templates. I think the cause is that my preferences are not saved somehow.
If I open "Mail & Newsgroups Account Settings" and go to the "Copies & Folders"
page, I always see:


When sending messages, automatically:

[x] Place a copy of in:
    (x) "Sent" folder on: [Click here to select an account]
    ( ) Other...

Keep message drafts in
    ( ) "Drafts" folder on: [Click here to select an account]
    ( ) Other...

Keep message templates in
    ( ) "Templates" folder on: [Click here to select an account]
    ( ) Other...


No matter what settings I make, if I return to the "Copies & Folders" page
everything is reset.

Comment 7

[Boris 'pi' Piwinger]

Marking new by independent confirmatin in last comment.

pi

Comment 8

[Siva Kodiganti]

Opened long back (1 and 1/2 months back).  So far, not much of updates on
whether this bug will be taken care or in which release of mozilla it will be fixed.

Comment 9

[Siva Kodiganti]

I was able this get around this bug by editing prefs.js file....   I edit
manually the entries for Sent & Draft folders.  Then restarted the mozilla.... 
then tried to save the Copies & Folders entries...  Then I was able to save sent
mails in Sent Folder & draft mails in Draft folder.

Comment 10

[(not reading, please use [e-mail] instead)]

mass re-assign.

Comment 11

[Kristen French]

A friend is having this problem as described in comment #6.  As a result, no
sent messages are actually saved.  He is using version 1.5 Gecko/20031007.  Has
this bug been corrected in later builds?  I cannot tell from the comments here
whether this has been resolved.  Thanks for any info.  If you need more
information from me, please let me know.

Comment 12

[earlrobin]

This bug is also present using POP3 on Windows.  I only downloaded Mozilla a 
few weeks ago.  This is the version string from the help dialog:
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5) Gecko/20031007

I set the checkboxes in "Copies and Folders" and NOTHING is saved to the 
prefs.js file.  I can't even find the options in there to manually edit them.

Perhaps if you can't fix the GUI not saving, somebody could at least explain 
how to manually hack prefs.js into doing what I want?

Comment 13

[Dave Woldrich]

I am having the same exact issue as [e-mail] in comment #12

This is an ongoing entropy problem I seem to be having with my prefs.js, and
this specific issue seems to have appeared when I installed the Mozilla/5.0
(Windows; U; Windows NT 5.0; en-US; rv:1.6) Gecko/20040113 build on my Win32 box.  

I will search the net for manual prefs.js editing instructions so that I can
resolve this issue now that I know it can be resolved by manual editing.

Comment 14

[Andreas Landgraf]

I am experiencing the same with Win2k and Mozilla 1.5 as well as 1.6 using POP3.
I have been using 1.5 for quite a while and its default behavior (copying all
outgoing mails to the local Sent folder) worked fine. Then I decided to enable
real time email scanning in my anti-virus tool Protector Plus
(www.protectorplus.com). This basically changed my POP3 server setting from
pop3.t-online.de to localhost and prevented me from further receiving emails. So
I disabled Protector again and changed the POP server entry back. From this
moment on Mozilla didn't store any settings made in the "Copies & Folders"
preferences form; I can just tick all the boxes, click "OK", go back to the form
and -- everything is empty again.

I set up another (new) account in the same profile and this one works as
expected (form works, emails are copied to Sent). (Before that I had only one entry)

Then I tried to edit prefs.js very carefully, taking the file from another
working PC as a template. Everything looks perfect in that file but anyway
Mozilla doesn't work.

Finally I gave up and upgraded to 1.6, but the problem stayed.

Comment 15

[Andreas Landgraf]

Fixed it!

In my prefs.js, I had

user_pref("mail.identity.id1.draft_folder",
"mailbox://[e-mail]/Drafts");
user_pref("mail.identity.id1.fcc_folder",
"mailbox://[e-mail]/Sent");
user_pref("mail.identity.id1.stationery_folder",
"mailbox://[e-mail]/Templates");
user_pref("mail.identity.id1.useremail", "[e-mail]");
user_pref("mail.server.server1.name", "[e-mail]");

BUT:
user_pref("mail.server.server1.userName", "ladi");

because my provider does not care for the login name that is given through POP3
(I am identified for the whole session, not only when using POP3)

Now I changed that to
user_pref("mail.server.server1.userName", "Andreas.Landgraf");
... ans Mozilla is working again as expected!

I don't know which of the other entries above "mail.server.server1.userName"
must match, but if it doesn't, you'll get the bug.

Hope this helps!

Comment 16

[Karsten Silz]

The same was true for me: I switched to a Virus scanner that posed as a local
POP server (the user name was "mail.epost.de:karsten.silz" which is
"server:username").  Then I switched back to no virus scanner and couldn't save
the "Copies & Folder" settings anymore.  From what I saw, the following two
settings in pref.js didn't get updated:

user_pref("mail.server.server1.hostname", "127.0.0.1");
user_pref("mail.server.server1.userName", "mail.epost.de:karsten.silz");

As soon as I fixed these two, I was rocking & rolling again.

Comment 17

[Mike Cowperthwaite]

Siva Kodiganti, did the solution in comment 15 address your problem?
See also bug 221386.

Comment 18

[mozilla]

I had a similar problem.  The solution was to make sure that the username in 
mail.server.serverX.userName matched the username following mailbox:// in
mail.identity.idX.draft_folder.

It looks like at some point in my configuration I had a serverX.userName and
serverX.realuserName.  The realuserName matched, but the userName did not.  I
opted to get rid of the realuserName completely and just match up the userName,
and everything worked fine after that.

Comment 19

[Wayne Mery (:wsmwk)]

reporter appears to be gone.

Comment 20

[:Hb]

Might have been more a Preferences problem.