1690058 - Text entry on old MacOS failing. Prevents account setup.

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[elf]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:85.0) Gecko/20100101 Firefox/85.0

Steps to reproduce:

While attempting to setup a new account on a completely new install, I am prevented from entering text into most text field. With a fresh install on MacOS 10.13.6 (machine limited to this version of MacOS), choose Email setup. The "Your name" field does not accept changes to the text. Select "Get a new email address", cancel, and now the text field does accept text.

Enter a name and email address and password. Choose continue. In my case, the account cannot be automatically setup because it is a private provider. I cannot change the server name fields. There is a visual glitch in the dialog to the right of "Remember password".

Cancel and start again. Now the text fields to accept text.

Actual results:

I was prevented from entering or changing the preset values in text fields.

Expected results:

I should be able to change the contents in text fields.

Comment 1

[elf]

Even though on a restart of the setup process, I might be able to change text in some fields, this isn't enough to let me setup an account. I may get through a couple of the fields, but before the process is complete, one control in the dialog or another will stop accepting input.

Comment 2

[elf]

Attachment: Screen Shot 2021-02-01 at 11.01.32 AM.png

Rendering screenshot

Comment 3

[elf]

I have posted a screen capture showing a rendering glitch. I updated to the latest Beta release, 86.0.b1, and am retrying account setup until it succeeds. Still, the dialog rendering and operation is unreliable.

Comment 4

[Wayne Mery (:wsmwk)]

Are you still seeing this with beta 87?

Comment 5

[elf]

87.b1 seems to have fixed this issue. Thanks.

I'm upgrading to 87.b2.

Comment 6

[Wayne Mery (:wsmwk)]

Does problem reproduce when using newer version (91 for example) with Help > Troubleshoot mode?

Comment 7

[elf]

Unfortunately, the machine that was experiencing this problem has failed. I won't be able to verify a fix should there be one.
Cheers

Comment 8

[Wayne Mery (:wsmwk)]

WFM per comment 5