1691258 - automatically mark messages as read after N seconds unreliable

Status: RESOLVED INVALID

(Thunderbird :: Preferences, defect)

Description

[steve hayes]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0

Steps to reproduce:

I have the setting
automatically mark messages as read after 8 seconds

But when scrolling through a folder (eg inbox, junk) then messages start marking as read if highlighted for <<8secs

Actual results:

But when scrolling through a folder (eg inbox, junk) then messages start marking as read if highlighted for <<8secs

Expected results:

Which obv they shouldn't

It's been like this for some weeks now

Comment 1

[steve hayes]

Attachment: video showing messages marking as read

Comment 2

[Wayne Mery (:wsmwk)]

Do you still see this problem?

Comment 3

[steve hayes]

Yes I do.

Comment 4

[steve hayes]

I think what happens is that the timer should reset to zero when the focus changes to the next message. But it doesn't

Comment 5

[Wayne Mery (:wsmwk)]

Have you tried Windows started in safe mode?
Are you using Bitdefender?

Comment 6

[steve hayes]

Not tried in safe mode (you do mean windows in safe mode?)
Not using bitdefender

Comment 7

[Wayne Mery (:wsmwk)]

• win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Comment 8

[Matt]

Do you have this account configured as IMAP and also receive mail on another device? That is the most common reason folks complain about mail suddenly disappearing, changing state and moving folders. They appear to have missed the synchronised to the server bit.

Likewise, there is a common misconception that Thunderbird will not delete mail if you set it up to not do so. This is completely wrong, as the synchronisation will always delete mail if the server shows it deleted.

Comment 9

[steve hayes]

(In reply to Matt from comment #8)

Do you have this account configured as IMAP and also receive mail on another device? That is the most common reason folks complain about mail suddenly disappearing, changing state and moving folders. They appear to have missed the synchronised to the server bit.

Likewise, there is a common misconception that Thunderbird will not delete mail if you set it up to not do so. This is completely wrong, as the synchronisation will always delete mail if the server shows it deleted.

Yes IMAP, yes multiple machines.
But look at the movie. Mail is being marked as read when according to the setting it shouldn't until selected for more than (my setting 7 seconds) . When I scroll through it. This is not deletion.

Thanks for the help

Comment 10

[Matt]

Read is also synchronised is what I said before, so reading on your phone or tablet or by someone else in your team that access the account is all read and will synchronise that state. Seriously I wrote two paragraphs, you honed in on the last because it was not strictly your issue of today and appear to have completely ignored the first paragraph where I discuss synchronisation and the fact that I really do not accept the unreliability without exacting steps to reproduce. This is because I have been seeing folk in support situations for years saying exactly the sort of thing you are saying simply because they do not know read on their phone is read, deleted on their phone is deleted and replied on their phone is replied in Thunderbird.

Comment 11

[Wayne Mery (:wsmwk)]

Closing. But we can certainly reopen if it is determined to be a bug