1691261 - "The request was blocked for security reasons" when trying to log in to Firefox Sync

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[houwch]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0

Steps to reproduce:

code 400
errno 125
error "Request blocked"
message "The request was blocked for security reasons"
info "https://github.com/mozilla/fxa/blob/main/packages/fxa-auth-server/docs/api.md#response-format"
verificationMethod "email-captcha"
verificationReason "login"

Actual results:

The request was blocked for security reasons

Expected results:

trying to log in to Firefox Sync

Comment 2

[Daniel Bodea [:danibodea]]

I am trying to understand and reproduce your issue in order to investigate its reproduction range, but I am unsure about what it's really about.
I could not reproduce any failure in logging into sync in Release v85.0.2 on my Windows 10. Please help me move your issue forward:

1. I understand that you opened Firefox Release v85 (probably v85.0.2?) on a Windows 10 system and you got the errors written in the "Steps to reproduce" section. Where are those errors displayed? in the web console? Can you please offer a little more detailed information on your issue?

2. Does this issue still happen for you? consistently?

3. If yes, could you verify if it reproduces while in safe mode?
   (https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems)

4. Depending on your answers, we might need you to try to log into sync with another account (to make sure whether it's your account that's corrupted) or maybe try to log in with your account on another system, but all in due time.

Thank you for your contribution!

Comment 3

[Jon Buckley [:jbuck]]

(In reply to houwch from comment #0)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0

Steps to reproduce:

code 400
errno 125
error "Request blocked"
message "The request was blocked for security reasons"
info "https://github.com/mozilla/fxa/blob/main/packages/fxa-auth-server/docs/api.md#response-format"
verificationMethod "email-captcha"
verificationReason "login"

Actual results:

The request was blocked for security reasons

Expected results:

trying to log in to Firefox Sync

Firefox Accounts can prevent you from logging in if it detects suspicious behaviour coming from your account or IP address. However these blocks are temporary in nature and should be removed after a few hours at most.