Mám problémy s dvoufázovým ověřením svého účtu Firefoxu.
Categories
(Cloud Services :: Server: Firefox Accounts, enhancement)
Tracking
(Not tracked)
People
(Reporter: dredmanlister, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0
Steps to reproduce:
I deleted the 2-step verification application from my phone. Unable to sign in to account, confirmation email did not arrive.
Actual results:
I deleted the 2-step verification application from my phone. Unable to sign in to account, confirmation email did not arrive.
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Comment 1•5 years ago
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Thanks for reporting this. Unfortunately this report is not very useful because it does not describe the problem well. If you have time and can still reproduce the situation or problem, please read https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines and add a more useful description to this report, including information what account where. Currently we have no idea what this is about.
Hello, I have trouble signing in to my firefox sync account. I can't remove 2-step verification, I uninstalled the two-phase verification app from my Android phone a long time ago. When entering the recovery code, no email was received. Thank you
If that doesn't work, I'd need to delete my sync mozilla account credentials (email and associated data). Thank you
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Comment 4•5 years ago
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The Bugbug bot thinks this bug should belong to the 'Cloud Services::Server: Firefox Accounts' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
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Comment 5•5 years ago
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Hi there, if you have lost your two-step authentication device, can’t find recovery codes and don’t have a logged-in device, unfortunately, deactivation of two-step authentication is not supported and you will not be able access your existing Sync data. You can however create a new account with a different email address to begin syncing again.
https://support.mozilla.org/kb/what-if-im-locked-out-two-step-authentication
I don't have access to 2-step verification, can I delete my account so I can use the same email address? Thank you
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Comment 7•5 years ago
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How to verify that you are the person supposed to be in control of the email address, and not someone who took over?
That is exactly what two factor (!) authentication is for - having another factor for verification of such requests...
Description
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