Closed Bug 1693009 Opened 4 years ago Closed 4 years ago

new phone didnt back up authenticator so now even though i have my pw i cant get access to my account

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

Firefox 85
defect

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: dom.polanco, Assigned: jbuck)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0

Steps to reproduce:

new phone didnt back up authenticator so now even though i have my pw i cant get access to my account

Assignee: nobody → jbuckley
Component: Untriaged → Server: Firefox Accounts
Product: Firefox → Cloud Services

Hi there, did you back up your recovery codes to a device other than your phone? Or do you have another device where you're signed in? if so, you can [https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication](follow the steps here) to regain access to your account.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
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