Closed
Bug 1693009
Opened 4 years ago
Closed 4 years ago
new phone didnt back up authenticator so now even though i have my pw i cant get access to my account
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: dom.polanco, Assigned: jbuck)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0
Steps to reproduce:
new phone didnt back up authenticator so now even though i have my pw i cant get access to my account
Updated•4 years ago
|
Assignee: nobody → jbuckley
Component: Untriaged → Server: Firefox Accounts
Product: Firefox → Cloud Services
Assignee | ||
Comment 1•4 years ago
|
||
Hi there, did you back up your recovery codes to a device other than your phone? Or do you have another device where you're signed in? if so, you can [https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication](follow the steps here) to regain access to your account.
Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
You need to log in
before you can comment on or make changes to this bug.
Description
•