Closed Bug 1693153 Opened 3 years ago Closed 3 years ago

crash while sending an email *reply* @ __pthread_kill | abort | gpusGenerateCrashLog.cold.1

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
Unspecified
macOS
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1692399

People

(Reporter: bugzilla, Unassigned)

Details

(Keywords: topcrash-thunderbird)

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.3 Safari/605.1.15

Steps to reproduce:

Replied-ALL to an email received

Actual results:

Thunderbird carshed.
See report below.
This happens often, and only on replies, never on new message.

AdapterDeviceID: 0x67df
AdapterVendorID: 0x1002
Add-ons: tbsortfolders%40xulforum.org:2.0.5,wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0
BuildID: 20210203182138
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1613504409
Email:
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1612792360
Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 26
StartupCrash: 0
StartupTime: 1613504386
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20210203182138","version":"78.7.1","vendor":null,"displayVersion":"78.7.1","platformVersion":"78.7.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65536,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"20.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x67df","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blacklisted:FEATURE_UNQUALIFIED_WEBRENDER_MAC"},"webrender":{"status":"opt-in"},"wrCompositor":{"status":"disabled"}}},"appleModelId":"iMac18,3"},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","fission.autostart":false,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 6:"Gecko_IOThread",9:"Socket Thread",10:"Permission",11:"JS Watchdog",12:"JS Helper",16:"JS Helper",14:"JS Helper",13:"JS Helper",15:"JS Helper",18:"JS Helper",17:"JS Helper",19:"JS Helper",21:"Timer",22:"Cache2 I/O",23:"Cookie",25:"Worker Launcher",26:"Compositor",27:"ImgDecoder #1",28:"ImageIO",29:"IPDL Background",30:"DataStorage",31:"cert_storage",32:"DOM Worker",36:"mozStorage #1",41:"StyleThread#2",40:"StyleThread#1",39:"StyleThread#0",43:"StyleThread#4",44:"StyleThread#5",42:"StyleThread#3",45:"HTML5 Parser",46:"localStorage DB",45:"ImageBridgeChld",48:"TRR Background",50:"mozStorage #4",51:"QuotaManager IO",51:"IMAP",52:"DNS Resolver #1",53:"URL Classifier",54:"IMAP",55:"IMAP",56:"IMAP",57:"IMAP",58:"IMAP",59:"IndexedDB #1",61:"mozStorage #5",62:"SSL Cert #2",64:"SSL Cert #4",65:"mozStorage #6",66:"SSL Cert #5",67:"DOM Worker",67:"BackgroundThreadPool #1",68:"mozStorage #7",69:"ImgDecoder #2",70:"ImgDecoder #3",71:"SSL Cert #6",72:"DNS Resolver #2",70:"DOM Worker",432:"StreamTrans #1749",439:"StreamTrans #1756",73:"mozStorage #8",94:"StreamTrans #1780",100:"StreamTrans #1786",101:"StreamTrans #1787",
Throttleable: 1
UptimeTS: 23.00774083
Version: 78.7.1
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Expected results:

No crash

Please post your crash IDs found at Help > Troubleshooting

Flags: needinfo?(bugzilla)

Hi,

My apologies, I didn't know about the crash IDs.
Here are the last 4 ones which happened today while doing the same action:

bp-3ab7847a-a7e0-4e00-8ce5-3a7c30210216
bp-77a7cec5-3c81-48e1-bace-196b50210216
bp-b051547e-ab1b-49a7-b653-31a8f0210216
bp-641cca61-a461-4bca-b9d3-d88370210216

Flags: needinfo?(bugzilla)

Your crash signatures are all __pthread_kill | abort | gpusGenerateCrashLog.cold.1
There seem to be a number of crashes in this area, some with associated bug reports like bug 1692399, so this may be an emerging issue.

Does your crash stop or reduce after doing Help > Restart with add-ons disabled ?

Flags: needinfo?(bugzilla)
Summary: crash while sending an email reply → crash while sending an email reply @ __pthread_kill | abort | gpusGenerateCrashLog.cold.1

Hi
I will try when it happens again and update this ticket.
It's a weekly issue for me so it might not be that long before you hear back.

Flags: needinfo?(bugzilla)

Hi,

Restarting without add-on did ont change anything.
See a crash from this morning:

Before disabling add-ons
bp-ef8d81c2-52f7-4022-a3c3-07e710210218

After disabling add-ons
bp-6035736c-b7f5-44fb-8b4e-9519c0210218

Restarting in Safe Mode allowed me to send the email though...

Thunderbird crashed while opening it this time.
I had to start in safe more in order to be able to start it, then I can quit and restart in normal mode.

bp-3434a2fe-ac69-4299-a04a-3eb400210219
bp-1d6378b5-0cb6-40fe-9387-1bc160210219

It still crashes on a daily basis for me. It has been months.
Anyone able to point out the root cause? This is so annoying, I'm about to port everything to another client.
Worse is when typing a long answer, sending it, and crash. Then have to start again everything.

I took the habit to copy my answer before I hit SEND now, just in case it happens.
Thank you

bp-53048a78-5661-4c76-910d-3df6b0210317
0 libsystem_kernel.dylib __pthread_kill
1 libsystem_c.dylib abort
2 libGPUSupportMercury.dylib gpusGenerateCrashLog.cold.1
3 libGPUSupportMercury.dylib gpusGenerateCrashLog
4 AMDRadeonX4000GLDriver gpusKillClientExt
5 libGPUSupportMercury.dylib gpusSubmitDataBuffers
6 AMDRadeonX4000GLDriver glrATI_Hwl_SubmitPacketsWithToken
7 XUL mozilla::gl::GLContextCGL::SwapBuffers() gfx/gl/GLContextProviderCGL.mm:218
8 XUL mozilla::layers::CompositorOGL::EndFrame() gfx/layers/opengl/CompositorOGL.cpp:2038
9 XUL mozilla::layers::LayerManagerComposite::Render(mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&, mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&) gfx/layers/composite/LayerManagerComposite.cpp:1266
10 XUL regiondetails::Band* nsTArray_Impl<regiondetails::Band, nsTArrayInfallibleAllocator>::ReplaceElementsAtInternal<nsTArrayInfallibleAllocator, regiondetails::Band>(unsigned long, unsigned long, regiondetails::Band const*, unsigned long) xpcom/ds/nsTArray.h:0
11 XUL mozilla::layers::LayerManagerComposite::UpdateAndRender() gfx/layers/composite/LayerManagerComposite.cpp:645
12 XUL mozilla::layers::LayerManagerComposite::EndTransaction(mozilla::TimeStamp const&, mozilla::layers::LayerManager::EndTransactionFlags) gfx/layers/composite/LayerManagerComposite.cpp:564
13 XUL mozilla::layers::CompositorBridgeParent::CompositeToTarget(mozilla::layers::BaseTransactionId<mozilla::VsyncIdType>, mozilla::gfx::DrawTarget*, mozilla::gfx::IntRectTyped<mozilla::gfx::UnknownUnits> const*) gfx/layers/ipc/CompositorBridgeParent.cpp:1023
14 XUL nsIZipReader::COMTypeInfo<nsIZipReader, void>::kIID
15 XUL mozilla::gfx::FilterNodeFromPrimitiveDescription(mozilla::gfx::FilterPrimitiveDescription const&, mozilla::gfx::DrawTarget*, nsTArray<RefPtr<mozilla::gfx::FilterNode> >&, nsTArray<mozilla::gfx::IntRectTyped<mozilla::gfx::UnknownUnits> >&, nsTArray<RefPtr<mozilla::gfx::SourceSurface> >&)::PrimitiveAttributesMatcher::operator()(mozilla::gfx::TurbulenceAttributes const&)::type
16 XUL Json::hex2
17 libmozglue.dylib arena_t::DallocSmall(arena_chunk_t*, void*, arena_chunk_map_t*) memory/build/mozjemalloc.cpp:3290
18 XUL mozilla::layers::CompositorVsyncScheduler::Composite(mozilla::layers::BaseTransactionId<mozilla::VsyncIdType>, mozilla::TimeStamp) gfx/layers/ipc/CompositorVsyncScheduler.cpp:249
19 XUL mozilla::detail::RunnableMethodImpl<mozilla::layers::CompositorVsyncScheduler*, void (mozilla::layers::CompositorVsyncScheduler::)(mozilla::layers::BaseTransactionId<mozilla::VsyncIdType>, mozilla::TimeStamp), true, (mozilla::RunnableKind)1, mozilla::layers::BaseTransactionId<mozilla::VsyncIdType>, mozilla::TimeStamp>::Run() xpcom/threads/nsThreadUtils.h:1237
20 XUL nsThread::ProcessNextEvent(bool, bool) xpcom/threads/nsThread.cpp:1211

What happens if you set mailnews.show_send_progress to false - preferences > config editor > paste in mailnews.show_send_progress > toggle > restart

Flags: needinfo?(bugzilla)
Summary: crash while sending an email reply @ __pthread_kill | abort | gpusGenerateCrashLog.cold.1 → crash while sending an email *reply* @ __pthread_kill | abort | gpusGenerateCrashLog.cold.1

(In reply to Wayne Mery (:wsmwk) from comment #12)

What happens if you set mailnews.show_send_progress to false - preferences > config editor > paste in mailnews.show_send_progress > toggle > restart

I switched mailnews.show_send_progress to false.
Give me a couple of days and I'll get back to you.

Flags: needinfo?(bugzilla)

Greetings,
Changing this parameter did not change anything and crashed again
bp-97044220-0eda-4386-a89c-a9ef40210319

It's an every day pain for me...
3 days ago: bp-3f1d1354-fcc7-44a7-96c0-bdeff0210516
2 days ago: bp-36328adf-dca5-4512-b5be-ca82f0210517
Today: bp-f70fc1a9-c732-42ce-9b95-0baf70210519

Anyone pretty please?

Please try a couple days with tbsortfolders disabled, as a start.

Firefox is struggling with this crash signature as well. Detailed starting at https://bugzilla.mozilla.org/show_bug.cgi?id=1696358#c3

The crash rate in the past month has tripled in the past month https://crash-stats.mozilla.org/signature/?product=Thunderbird&signature=__pthread_kill%20%7C%20abort%20%7C%20gpusGenerateCrashLog.cold.1&date=%3E%3D2020-11-19T20%3A12%3A00.000Z&date=%3C2021-05-19T20%3A12%3A00.000Z#graphs ... making this a topcrash for Mac. All of the Thunderbird crashes are OS X 10.16 and
OS X 10.15. The signature for older version of Mac are https://crash-stats.mozilla.org/signature/?signature=__pthread_kill%20%7C%20abort%20%7C%20gpusGenerateCrashLog

Status: UNCONFIRMED → NEW
Component: Untriaged → General
Ever confirmed: true
Keywords: topcrash-thunderbird
OS: Unspecified → macOS

(In reply to Wayne Mery (:wsmwk) from comment #17)

Please try a couple days with tbsortfolders disabled, as a start.

How do I disable start?
I took the habit to start in SafeMode all the time now.
Thank you

(In reply to bugzilla from comment #18)

(In reply to Wayne Mery (:wsmwk) from comment #17)

Please try a couple days with tbsortfolders disabled, as a start.

How do I disable start?
I took the habit to start in SafeMode all the time now.
Thank you

You can either staert in safe mode, or disable the add-on in tools > add-ons > extensions

(In reply to Wayne Mery (:wsmwk) from comment #19)

(In reply to bugzilla from comment #18)

(In reply to Wayne Mery (:wsmwk) from comment #17)

Please try a couple days with tbsortfolders disabled, as a start.

How do I disable start?
I took the habit to start in SafeMode all the time now.
Thank you

You can either staert in safe mode, or disable the add-on in tools > add-ons > extensions

Wayne,
I had to switch all of my accounts to macOS Mail
The daily multiple crashes a day were too much for my workload.
It's been going on for too long. I won't update this ticket anymore.
Thanks for the help.

What kind of Mac hardware? And does it have retina display?

Flags: needinfo?(bugzilla)
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → DUPLICATE

iMac18,3
Retina 5K, yes

Flags: needinfo?(bugzilla)
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