Closed Bug 1694489 Opened 4 years ago Closed 4 years ago

Crash in [@ k7pswsen.dll | BaseThreadInitThunk] (K7 Total Security)

Categories

(External Software Affecting Firefox :: Other, defect)

x86
Windows 10
defect

Tracking

(firefox88 fixed)

RESOLVED FIXED
Tracking Status
firefox88 --- fixed

People

(Reporter: emilio, Assigned: toshi)

References

Details

(Keywords: crash)

Crash Data

Attachments

(2 files)

Looks like this DLL is blocklisted, but there are a few Nightly crashers.

Toshi, do you know how to proceed? Should we just update the blocklist entry for whatever DLL version is this?

Crash report: https://crash-stats.mozilla.org/report/index/2c470ebe-5fdc-4773-8b84-037c70210222

Reason: EXCEPTION_ACCESS_VIOLATION_WRITE

Top 8 frames of crashing thread:

0 k7pswsen.dll k7pswsen.dll@0x12346 
1 k7pswsen.dll k7pswsen.dll@0x12283 
2 kernel32.dll BaseThreadInitThunk 
3 ntdll.dll _RtlUserThreadStart 
4 kernelbase.dll TerminateProcessOnMemoryExhaustion 
5 ntdll.dll wcstombs 
6 ntdll.dll FinalExceptionHandlerPad17 
7 k7pswsen.dll k7pswsen.dll@0x12283 
Flags: needinfo?(tkikuchi)

Looking at the dumps, the current crash happens because k7pswsen.dll tried to hook PeekMessageW by modifying an entry of xul.dll's Import Table though its memory attribute was read-only. It seems different from the previous problem bug 1339083, but given that we have blocked the module for years, it's safer to expand the version to be blocked.

I opened a support ticket PPPW-766741 here to let K7 Security know this problem. Hopefully they fix this issue in a future version.

Flags: needinfo?(tkikuchi)

Got the update on the ticket. They say their dev team is now looking into the case.

Assignee: nobody → tkikuchi
See Also: → 1339083
Summary: Crash in [@ k7pswsen.dll | BaseThreadInitThunk] → Crash in [@ k7pswsen.dll | BaseThreadInitThunk] (K7 Total Security)
Pushed by archaeopteryx@coole-files.de: https://hg.mozilla.org/integration/autoland/rev/0fdee8fc316b Block more versions of K7 Total Security. r=gcp
Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
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