1695157 - calendar reminder popup - can't dismiss reminder

Status: RESOLVED INCOMPLETE

(Calendar :: Alarms, defect)

Description

[chris]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0

Steps to reproduce:

I did add my external calendar (nextcloud) with all the birthdays of my friends

Actual results:

I am getting a popup with birthday reminder every 5 min even for those that are weeks behind.
I am not able to 'close' the reminder or all at once cause the 'close' or 'close all' button is without any effect.
Also the 'snooze' function does not work. Choosing 4 hours ... still coming up in 5 Min.

Expected results:

any reminder that is showing a 'close' button should actually 'close' and should not come up again.

Comment 1

[chris]

Attachment: 20210226_Lightning_reminder_popup.jpg

The marked buttons are without any effect

Comment 2

[Wayne Mery (:wsmwk)]

Which version?

Comment 3

[chris]

(In reply to Wayne Mery (:wsmwk) from comment #2)

Which version?
78.7.0

Comment 4

[Martin Schröder [:mschroeder]]

Chris, can you still reproduce the behavior with the most recent release, Thunderbird 78.8.0?

Comment 5

[haertl.mike]

I also see this problem and maybe I can provide some additional information.

• Version 78.7.1 (latest version available via package manager on Linux Mint)
• Google Calendar with the Caldav API (no addon).

The problem seems to be related to iCal invititations that contain several repetitive appointments. I also received an invitation with an update to the appointment, that only affected some of the included dates.

FWIW I have a lot of debug output in the error console. Maybe someone can verify that this should also be covered by the fix in 78.8.0? As it contains private data I only paste some parts with obvious error messages. If there is a way to provide the full errors in a private channel, let me know.

X-MICROSOFT-CDO-BUSYSTATUS:TENTATIVE
X-MICROSOFT-CDO-IMPORTANCE:1
X-MICROSOFT-CDO-INTENDEDSTATUS:BUSY
X-MICROSOFT-DISALLOW-COUNTER:FALSE
X-MS-OLK-APPTLASTSEQUENCE:3
X-MS-OLK-APPTSEQTIME:20210419T094255Z
X-MS-OLK-AUTOSTARTCHECK:FALSE
X-MS-OLK-CONFTYPE:0
X-MOZ-RECEIVED-SEQUENCE:4
X-MOZ-RECEIVED-DTSTAMP:20210421T143438Z
X-MOZ-GENERATION:0
BEGIN:VALARM
ACTION:DISPLAY
TRIGGER;VALUE=DURATION:-PT1H
DESCRIPTION:This is an event reminder
X-LIC-ERROR;X-LIC-ERRORTYPE=PARAMETER-VALUE-PARSE-ERROR:Got a VALUE parameter with an illegal type for property: VALUE=DURATION
END:VALARM
END:VEVENT
END:VCALENDAR

And later:

CalDavCalendar.jsm:1023
Lightning: aChangeLogListener=undefined
calendarURI=https://apidata.googleusercontent.com/caldav/v2/**snipped**%40gmail.com/events/ 
iscached=true
this.mQueuedQueries.length=0

For some time the dismiss window comes up every ten minutes or so. Then suddenly it stops. I have no clear recipe to reproduce the issue.

Comment 6

[haertl.mike]

I've upgraded to 78.10.0 (via mozilla ppa) and the issue persists. The window comes up every 10 minutes or so and I can only click the close icon.

It seems that it doesn't stop anymore - so the situation is quite annoying now. I also tried to remove an re-add the calendar. But there is no option to do that.

As I'm not sure, if that is related to the original problem: Should I open a new issue?

Comment 7

[haertl.mike]

Opened a new issue with more information as the problem is probably different: bug 1709055

Comment 8

[Martin Schröder [:mschroeder]]

No response from report. This could be a duplicate of bug 1595332 and therefore be resolved in Thunderbird 91. Resolving as INCOMPLETE for now.

Comment 9

[Arthur K. (he/him)]

(In reply to Martin Schröder [:mschroeder] from comment #8)

No response from report. This could be a duplicate of bug 1595332 and therefore be resolved in Thunderbird 91. Resolving as INCOMPLETE for now.

Whenever I get this situation it's 100% always because I accepted an invite from someone and, however they created the event, is somehow screwed up. To fix it (on GMail cal), I >always< have to log into my GMail via browser, find the event, and nuke it manually. It stops popping up after that 100%. It's not a TB issue IMHO. The past few times it's happened to me it's been events created by a Mac user but I don't know what mechanism they use to do so.

Comment 10

[Arthur K. (he/him)]

(In reply to Arthur K. [He/Him] from comment #9)

(In reply to Martin Schröder [:mschroeder] from comment #8)

No response from report. This could be a duplicate of bug 1595332 and therefore be resolved in Thunderbird 91. Resolving as INCOMPLETE for now.

Whenever I get this situation it's 100% always because I accepted an invite from someone and, however they created the event, is somehow screwed up. To fix it (on GMail cal), I >always< have to log into my GMail via browser, find the event, and nuke it manually. It stops popping up after that 100%. It's not a TB issue IMHO. The past few times it's happened to me it's been events created by a Mac user but I don't know what mechanism they use to do so.

Sorry to poke this bug but I am seeing the opposite of this bug whilst testing on 94.0b1. By this I mean, I am trying to accept an invite from a known user at my org who, historically, has caused me the issue in this bug but this time I am trying to accept an invite from them and cannot. They are a Mac user. I am in the midst of asking them how they created the invite to further try and find out the root cause of the issue.

I think there's a more specific bug referring to what I am talking about (Not able to Accept and invite) but I cannot find it after searching through my emails. Does it jog anyone's memory? If not, I'll open a new bug. I have some Error Console output that might shed some light on the issue.

Comment 11

[Arthur K. (he/him)]

I created bug 1734639.