1696738 - No duplex option for new print box

Status: RESOLVED WORKSFORME

(Toolkit :: Printing, defect)

Description

[Camaleon]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:86.0) Gecko/20100101 Firefox/86.0

Steps to reproduce:

I wanted to print using duplex feature of my printers (HP Color Laserjet 4600 DN, Ricoh Aficio MP 3351).

Actual results:

Using the new print box, no duplex option is showed up. The old modal box still works fine, though.

Expected results:

Duplex option is showed up to the user on the new print box.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Printing' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 2

[Tom S [:evilpie]]

It seems like "Duplex Printing" or Flip on Edge is going to be added in Firefox 87 via bug 1671702. Can you try if Firefox Beta works for you?

Comment 3

[Camaleon]

Tested with current beta (87.0b6) and neither works. I get the same behavior as with 86.0 release.

Comment 4

[Emilio Cobos Álvarez (:emilio)]

That usually means that we couldn't detect that your printer supports duplex.

Can you provide your cups version and your printer driver (ppd file)?

Comment 5

[Camaleon]

1. Cups version: 2.2.1

2. Printer drivers (PPD):
   HP Color LaserJet 4600 v3010.107 Postscript (recommended)
   RICOH_Aficio_MP_3351 RICOH Aficio MP 3351 Ricoh Aficio MP 3351 PS

3. sm01@stt008:~$ lpoptions -p HP_color_LaserJet_4600 -l | grep -i duplex
   HPOption_Duplexer/Duplex Unit: *True False
   Duplex/2-Sided Printing: *None DuplexNoTumble DuplexTumble

4. sm01@stt008:~$ lpoptions -p RICOH_Aficio_MP_3351 -l | grep -i duplex
   OptionDuplexUnit/Duplex Unit: NotInstalled *Installed
   Duplex/Duplex: *None DuplexNoTumble DuplexTumble

5. Old print menu works fine with both PPD files

Comment 6

[Emilio Cobos Álvarez (:emilio)]

Ok, will try to poke at what's going on. Thanks!

Comment 7

[Emilio Cobos Álvarez (:emilio)]

Hmm, so I couldn't reproduce this, here are the steps that I followed:

• Add a new printer from the CUPS interface, named HP_color_LaserJet_4600.
• Select the same PPD as mentioned in comment 5 (HP Color LaserJet 4600 v3010.107 Postscript (recommended)).

After this, I had a printer in the list in the print dialog, as expected. But neither the Firefox print dialog nor the GTK print dialog allowed me to set other thing than "one-sided".

Then I went to the "Manage printer" interface in CUPS, and set the Duplex Unit: Installed radio button, and saved the changes. After that the duplex options appear in Firefox, and the GTK select menu allows me to flip the page too...

Note that the duplex options in the print dialog are a bit hidden at the end of the "More settings" submenu. Other than that the only difference from comment 5 in my environment should be the CUPS version (2.3.3op2).

Reporter, just wanted to confirm that you didn't overlook the "More settings" menu somehow, where the Duplex printing option should be? On release it should be a checkbox, on Nightly it should actually allow you to select the long / short edge.

Comment 8

[Camaleon]

I double checked under «More settings» (in Spanish «Más ajustes») and no option is listed there (adding 2 images).
Instead, when using the old modal print dialog, the duplex is correctly displayed (adding 2 more images).
I'm going to check it with my Debian testing, that uses Cups 2.3.3 and will report here.

Comment 9

[Camaleon]

Attachment: new_print_menu_no_duplex_1.png

Comment 10

[Camaleon]

Attachment: new_print_menu_no_duplex_2.png

Comment 11

[Camaleon]

Attachment: old_print_menu_duplex_1.png

Comment 12

[Camaleon]

Attachment: old_print_menu_duplex_2.png

Comment 13

[Camaleon]

Tried with CUPS 2.3.3 and works perfect (see attached image).

Tested on Firefox 86 with the same PPD file (HPLIP 3.21.2, HP laserjet Postscript driver¹, file «hp-postscript-laserjet.ppd»), with CUPS 2.2.1 the new print menu does not show the duplex option, while CUPS 2.3.3 it does.

¹https://sourceforge.net/projects/hplip/files/hplip/3.21.2/hplip-3.21.2.tar.gz/

Comment 14

[Camaleon]

Attachment: cups_2_3_3_new_print_box_duplex_menu_1.png

Comment 15

[Camaleon]

Attachment: cups_2_3_3_new_print_box_duplex_menu_2.png

Comment 16

[Mark Striemer [:mstriemer]]

Looks like the last screenshot is showing this working. Please reopen if you're still experiencing problems with this.