crash when selecting an imap mail message on Mac OS X 10.2 [@ strcmp]

RESOLVED INCOMPLETE

Status

MailNews Core
Networking: IMAP
--
critical
RESOLVED INCOMPLETE
15 years ago
9 years ago

People

(Reporter: Rick Muller, Unassigned)

Tracking

({crash})

Trunk
PowerPC
Mac OS X
crash

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

Attachments

(1 attachment, 1 obsolete attachment)

(Reporter)

Description

15 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-US; rv:1.2b) Gecko/20020920
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-US; rv:1.2b) Gecko/20020920

Mozilla MailNews crashes when selecting a mail message in the IMAP inbox after
startup. This problem did not occur prior to Mac OS X 10.2 upgrade. I have tried
deleting my IMAP message cache and my entire preferences folder to no avail.

Reproducible: Always

Steps to Reproduce:
1. Start up Mozilla and Mail News. Messages in the inbox are displayed
2. Select any message, watch mozilla crash

Actual Results:  
Mozilla crashed

Expected Results:  
Mozilla should have displayed the contents of the message.

Comment 1

15 years ago
can you generate a stack trace ? (will find the URL on apple.com later...)
Severity: major → critical
Keywords: crash, stackwanted

Comment 2

15 years ago
http://developer.apple.com/qa/qa2001/qa1057.html
(Reporter)

Comment 3

15 years ago
Created attachment 100012 [details]
Stack trace for the relevant bug

Comment 4

15 years ago
Rick, there are too many crash reports in that attachment. Please prune out all
but one.
(Reporter)

Comment 5

15 years ago
Created attachment 100029 [details]
Stack trace from crash, only one this time.

Only one stack trace this time. Sorry about the last one.
Attachment #100012 - Attachment is obsolete: true

Updated

15 years ago
Keywords: stackwanted
Summary: crash when selecting an imap mail message → crash when selecting an imap mail message [@ strcmp ]

Comment 6

15 years ago
WorksForMe using FizzillaCFM/2002091014 on 10.1.5.
Summary: crash when selecting an imap mail message [@ strcmp ] → crash when selecting an imap mail message on Mac OS X 10.2 [@ strcmp]
(Reporter)

Comment 7

15 years ago
It all worked for me under 10.1.5 as well. It only crashes under 10.2.

Comment 8

15 years ago
I can repeat this bug on both OS X 10.2 and 10.2.1.

Comment 9

15 years ago
Marking confirmed per comment 8.
Status: UNCONFIRMED → NEW
Ever confirmed: true

Comment 10

15 years ago
20021001 trunk build on MacOS X 10.2

The problem cannot be reproduced.
(Reporter)

Comment 11

15 years ago
2002100203 appears to work for me using OSX 10.2.1. Did something get fixed?

Comment 12

15 years ago
marking WFM as per both last comments.
Status: NEW → RESOLVED
Last Resolved: 15 years ago
Resolution: --- → WORKSFORME
(Reporter)

Comment 13

15 years ago
Is there any way we can reopen this bug? I just got a brand-new TiBook,
installed a clean version of MacOS X v10.2.1 on it, and lo-and-behold, this bug
has cropped up again.

Am running Moz build 2002101808 (1.2b)

I have no idea what fixed the bug before, and no idea how to work around this.

I can submit a new stacktrace if anyone wants it.

Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---

Comment 14

15 years ago
This bug came back for me as well.  The story goes like this:
- Install Mozilla 1.2a on new TiBook with 10.2.1 with new profile.  Mozilla
crashes with referenced stack trace when attempting to access the first message.
- Switch to Netscape 7.  Able to access mail using previously created profile.
- Netscape 7 eventually crashes (due to other reasons) and wipes out mail
preferences.
- Install Mozilla 1.2b and try to access mail.  Same crash as before.
- Go back to Netscape 7.  Re-established preferences and access mail.
- Now switch to Mozilla 1.2b.  Everthing seems to work fine.

  So it seems that Mozilla is only exhibiting this crash when first attempting
to access mail on a new profile.  Perhaps it doesn't have this problem once a
cache of headers is established?

  FWIW: I am using Sun's IMAP server.

Comment 15

15 years ago
*** Bug 182301 has been marked as a duplicate of this bug. ***
(Reporter)

Comment 16

15 years ago
Here is the best workaround that I've found for the bug. Typically, previous
crashes put MailNews in a state where it can't even open without crashing.
Therefore,

1. File->New->Message to compose a new message.
2. Once the Message window is open, you can select Edit->Mail and News Preferences
3. Select/Remove the bad account
4. Create an NNTP account
5. Create an IMAP mail account

The IMAP mail account should now work. For some reason, it either doesn't occur
or occurs less frequently if there is another account created first.

Updated

15 years ago
QA Contact: huang → gchan
Product: MailNews → Core

Updated

9 years ago
Assignee: mscott → nobody
Status: REOPENED → NEW

Comment 17

9 years ago
Gary, what do you think?
strcmp doesn't appear in tb20014 topcrashers
and there are only 4 reports on talkback none of which match stack
TB46140289
TB46537203 TB48685575 (missing most of stack)
TB48827226 no stack
All the stacks doesn't seem to be relevant for Thunderbird. (1 Fx 2, 2 Fx 1.5, 1 Cam 1.0)

Since none of them match stack, and TB/Fx 1.5 and Camino 1.0 are EOL'ed, I would say resolve incomplete due to lack of information.
Status: NEW → RESOLVED
Last Resolved: 15 years ago9 years ago
Resolution: --- → INCOMPLETE
(Assignee)

Updated

9 years ago
Product: Core → MailNews Core
(Assignee)

Updated

7 years ago
Crash Signature: [@ strcmp]
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