169967 - cannot set sent/drafts/templates folders in preferences

Status: RESOLVED WORKSFORME

(MailNews Core :: Networking: IMAP, defect)

Description

[Brian Christian]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020826
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020826

I am connected to an IMAP server, but the problem appears to be in saving
preferences. I have local folders for messages, including drafts, sent items,
and templates, among other categories. In 'Edit account settings - copies and
folders', the 'place a copy in:' checkbox is checked by default. When I select
the folders to store mail in, and click OK, the preferences disappear. i.e. sent
messages aren't copied to my sent folder (either local or on server) and when I
go back in to check, the selections have returned to a default, non selected
setting.

Reproducible: Always

Steps to Reproduce:
1.Start mail
2.Click on Edit - Mail & newsgroup settings
3.Select copies & folders
4. Pull down and select local folders for sent, drafts, and templates

Actual Results:  
Settings return to default "non-selections"
Sent items, drafts, and templates are not stored

Expected Results:  
Store items in respective folders

Comment 1

[Mia]

Ditto previous comments; my exact experience except that it was working for
awhile.  Then version 1.0 essentially gnawed its arm off wile I was resetting
some Mail account preferences: in the middle of editing current mail accounts
and deleting old ones (total of 3, initally, now down to 1), it stopped
accepting new info into account name/location fields. I exited out through
"close" buttons.  And when I re-opened the app, none of the "save to xxx folder
on account xxx" or "bcc to a different address" functions was working.  Creating
a new mail account didn't help and eventually resulted in my having to delete
the remaining old one.  Shutting down my system resulted in no change. 
Reinstalling version 1.0, ditto.  Installing version 1.1, ditto.  Still isn't
working, though it did at first.  I have to manually bcc everything to myself. 
Since I do business over the web, this is a significant drag on time and attention.

Unlike the previous user, I'm not on a server.  I'm using Windows 98, 98 Lite
modified, on Inspiron 3500 laptop, PII chip; IE installed but not used; Netscape
previously installed, but various versions removed via both uninstall and manual
ripping out at roots.  Antivirus & all optional software off during installs;
repeat re-installs make no difference.  

* How can I fix it, please?* 
Thank you :)

Comment 2

[Skeeter Allen]

Bug still around in 
Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2b) Gecko/20021016

Comment 3

[W Sanders]

I'm seeing this in Linux with Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.2.1)
Gecko/20021130 ; after I select the Drafts or Template folder in either account,
and click "OK", the changes are not saved, so I can't set folder for Drafts or
Templates, and any time a try to save a draft or template I get "copy failed".
My "Sent" mail is being saved OK. I think my prefs.js has been corrupted
somehow: I have one account "[e-mail]" and another account name
"Local Folders" where I archive stuff, but there's all this cruft in my prefs.js:

user_pref("mail.identity.id1.bcc_other_list", "");
user_pref("mail.identity.id1.compose_html", false);
user_pref("mail.identity.id1.draft_folder",
"mailbox://[e-mail]/Drafts");
user_pref("mail.identity.id1.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id1.encryption_cert_name", "");
user_pref("mail.identity.id1.encryptionpolicy", 0);
user_pref("mail.identity.id1.fcc_folder", "mailbox://nobody@Local%20Folders/Sent");
user_pref("mail.identity.id1.fcc_folder_picker_mode", "0");
user_pref("mail.identity.id1.fullName", "Wiley Sanders");
user_pref("mail.identity.id1.organization", "");
user_pref("mail.identity.id1.reply_to", "[e-mail]");
user_pref("mail.identity.id1.sign_mail", false);
user_pref("mail.identity.id1.signing_cert_name", "");
user_pref("mail.identity.id1.smtpServer", "smtp1");
user_pref("mail.identity.id1.stationery_folder",
"mailbox://[e-mail]/Templates");
user_pref("mail.identity.id1.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id1.useremail", "[e-mail]");
user_pref("mail.identity.id1.valid", true);
user_pref("mail.identity.id2.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id2.fcc_folder_picker_mode", "0");
user_pref("mail.identity.id2.fullName", "W Sanders");
user_pref("mail.identity.id2.smtpServer", "smtp2");
user_pref("mail.identity.id2.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id2.useremail", "[e-mail]");
user_pref("mail.identity.id2.valid", true);
user_pref("mail.identity.id3.draft_folder",
"mailbox://[e-mail]/Drafts");
user_pref("mail.identity.id3.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id3.fcc_folder",
"mailbox://[e-mail]/Sent");
user_pref("mail.identity.id3.fcc_folder_picker_mode", "0");
user_pref("mail.identity.id3.fullName", "W Sanders");
user_pref("mail.identity.id3.smtpServer", "smtp3");
user_pref("mail.identity.id3.stationery_folder",
"mailbox://[e-mail]/Templates");
user_pref("mail.identity.id3.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id3.useremail", "[e-mail]");
user_pref("mail.identity.id3.valid", true);

Comment 4

[W Sanders]

OK, a workaround: Edited prefs.js to set defats folder and templates folder: 

user_pref("mail.identity.id1.draft_folder","mailbox://nobody@Local%20Folders/Drafts");
user_pref("mail.identity.id1.stationery_folder","mailbox://nobody@Local%20Folders/Templates");

I also deleted crufty ids "mail.identity.id2 and ..id3 before that but I was
still unable to save via the Dialog. [NB Editing prefs.js is a good way to mess
up your configuration if you don't do it right.] 

Comment 5

[Mike Cowperthwaite]

Is this the same problem as bug 170777?
Is this problem still happening with current builds (1.3 or 1.4b)?  I don't have 
an IMAP account to test on.

Comment 6

[Brian Christian]

This bug seems to have been addressed / resolved in version 1.3.

Comment 7

[Mike Cowperthwaite]

=>WFM per reporter's comment 6.