Firefox 86.0.1+ crashes the computer
Categories
(Firefox :: Untriaged, defect)
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People
(Reporter: peter.monnerjahn, Unassigned)
Details
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:85.0) Gecko/20100101 Firefox/85.0
Steps to reproduce:
Open a PDF document on dropbox.com, click on “Show sidebar”.
Actual results:
Immediate crash and restart. Tested in a live environment (USB-booted OS) of kubuntu 20.04.2.0, Solus 4.2 Plasma, and Manjaro 20.2.1 KDE.
Happens in FF 86.0.1 and 87b9. Does not happen in FF 85.0.2.
Expected results:
The sidebar should have opened and Firefox should not have crashed the computer.
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Comment 1•5 years ago
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The Bugbug bot thinks this bug should belong to the 'Firefox::PDF Viewer' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
Let me just add some hardware info, as this bug doesn’t show on a different machine.
CPU: i7-4770
MB: ASRock B85M-ITX (latest BIOS, v. 2.60
2 x 8 GB Kingston HyperX PC3-12800
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Updated•5 years ago
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Just to be clear: this has nothing to do with Firefox’s PDF viewer component. The crashes occur in different scenarios unrelated to the PDF viewer. I have changed that once already.
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Updated•5 years ago
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Comment 4•5 years ago
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Hey pmo,
I tried reproducing this issue on the latest versions of Firefox Nightly 88.0a1 (2021-03-21), beta 87.0 and release 86.0.1 but the crash doesn't occur for me and the sidebar is show and itmes are interactable.
Can you test the issue while in Safe Mode? You can find helpful info here : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode .
Also a fresh new profile could help. You can find more about creating a new profile here : https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile .
If possible, you can test this issue on the nightly build as well. Download the build from : https://www.mozilla.org/en-US/firefox/nightly/all/ .
I did test:
- Safe mode
- A fresh profile
- FF 87.0b9
Same result: instant crash.
Now also tested FF Nightly 88.0a1. Crash still happens if I open the sidebar and scroll down.
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Comment 7•5 years ago
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Hi pmo,
Can you please capture a performance profile using the FIrefox Profiler ? you can find it here: https://profiler.firefox.com/
Hi pmo,
I'm marking this as Resolved-Incomplete due to lack of response. If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug with more information, such as the one performance profile capture requested in previous comment. Thanks in advance.
Regards,
Jerónimo.
Sorry to be so late in responding. I’m afraid this was a freak coincidence where my machine’s PSU was actually the culprit. I can now reproduce the crash with a transcoding job in handbrake. Nothing happens with the same hardware in a different case with a different, more powerful PSU.
Please excuse the hassle.
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