Closed Bug 1702478 Opened 4 years ago Closed 4 years ago

BigBlueButton does not work in Firefox 78 ESR

Categories

(Core :: WebRTC, defect)

78 Branch
All
Linux
defect

Tracking

()

RESOLVED INVALID

People

(Reporter: piotr.pikuta, Unassigned)

Details

Steps to reproduce:

  1. On test.bigbluebutton.org:
  • join the session with microfone
  • share an application window or the whole screen
  • share a webcam

I did some testing on 3 machines where Mageia 5 (32 bit), Mageia 7 (64 bit) and Mageia 8 (64 bit) are installed, with Firefox 78 ESR and Firefox 68 ESR either from the distribution repository or downloaded from ftp.mozilla.org

  1. Mageia 8 (64 bit) + Firefox 68 ESR (machine #1)
  • Everything (sound + application/screen sharing + webcam) works fine.
  1. Mageia 7 (64 bit) + Firefox 68 ESR (machine #2)
  • Everything (sound + application/screen sharing) works fine. Webcam not tested (the machine does not have a camera).
  1. Mageia 7/8 (64 bit) + Firefox 78 ESR (machine #1 and machine #2)
  • There is no sound while echo testing, in BBB sound setting I see

No audiooutput found

  • Testing the speaker volume (clicking Play sound in BBB sound settings) produces audible sound.
  • Sharing an application window does not work. The application is not shown when I choose it in "choose window or screen to share" windows. When the share button is clicked the application gets focus, but it is not shared.
  • Screen sharing does not work. In contrary to the previous situation, the screen is shown when I choose it in "choose window or screen to share" windows, but it is not shared when the share button is clicked.
  • Webcam sharing does not work (tested only on one machine, because the other one does not have a camera). The following message is shown after about 5-10 seconds:

Media could not reach the server (error 1020)

  1. Mageia 5 (32 bit) + Firefox 78 ESR (machine #3)
  • No sound (no audiooutput found)
  • Screen sharing works fine.
  • Application window sharing does not work.
  • Webcam not tested (the machine does not have a camera).
  1. Mageia 5 (32 bit) + Firefox 68 ESR (machine #3)
  • Both sound and screen sharing work fine.
  • Application window sharing does not work.
  • Webcam not tested (the machine does not have a camera).

No luck reproducing on OS X, so looks OS dependent?

Does this work on nightly for you? Doing a mozregression could be really helpful in diagnosing this.

Flags: needinfo?(piotr.pikuta)

Just tested.
On nightly, everything (sound + application/screen sharing + webcam) works fine.

Flags: needinfo?(piotr.pikuta)

Ok, how about current release? Is this only on ESR?

Flags: needinfo?(piotr.pikuta)

I have made more tests with different versions of Firefox, including nightly builds, and finally I am happy to say that the problem does not depend on Firefox, at least on my machine #1. I was not aware that the same versions of Firefox, one from ftp.mozilla.org and the other one from the distribution are actually not the same. I used Firefox 78 ESR from the distribution and Firefox 68 ESR from both sources and it was only when I tried more nightly builds that I realized that I should have tried Firefox 78 ESR from ftp.mozilla.org.

I would like to say thank you to Byron Campen for assistance and for suggesting the proper way to handle the problem. The report can be closed.

Flags: needinfo?(piotr.pikuta)
Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → INVALID
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