Open Bug 1702547 Opened 4 years ago Updated 3 years ago

Thunderbird has lost all my settings and address books after power cut.

Categories

(Thunderbird :: General, defect)

defect

Tracking

(Not tracked)

UNCONFIRMED

People

(Reporter: terryrunham, Unassigned, NeedInfo)

Details

(Keywords: dataloss)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36

Steps to reproduce:

We had a power cut and when I logged back in to Thunderbird none of my accounts or address books were showing

Actual results:

All settings lost

Expected results:

Thunderbird should have given me access to 5 different accounts that I had set up previously. My collected addresses were all still present but my personal and another address book I had set up were empty

Terry, were you able to find your data? The data should be in a profile listed at Help > Troubleshooting > about:profiles

Flags: needinfo?(terryrunham)
Keywords: dataloss
Whiteboard: [closeme 2021-09-25]

None of the regular Thunderbird profile backups had my data but luckily I found I had a general PC backup from a couple of months previous that did contain a profile file so managed to restore from there, so no further action required

Flags: needinfo?(terryrunham)

Glad to hear you had a backup.

So after your power cut, the profile directory still existed but only had collected address book?

Component: Untriaged → General
Flags: needinfo?(terryrunham)
Summary: Thunderbird has lost all my settings and address books → Thunderbird has lost all my settings and address books after power cut.
Whiteboard: [closeme 2021-09-25]
You need to log in before you can comment on or make changes to this bug.