170259 - Schwab Site features for email ordering of reports do not work and produces error message

Status: VERIFIED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Matt Krause]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.0.1) Gecko/20020826
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.0.1) Gecko/20020826

When logged into the schwab site and doing research on a stock one has the
opportunity to request email/fax delivery of selected reports. The pop up window
reports "The web session on this server has expired..."
Attempts to use Schwab's stock screener also fail in that the criteria fail to
reduce the number of candidates. 
Note: These features work under Netscape 4.79 and earlier. Netscape 6 and higher
and Mozilla all display the problem. Presumably IE works also, but I do not use it.
Schwab technical support confirms the problem and attribited it to a refusal of
Mozilla/Netscape 6+ to correctly accept "session cookies". My browser is enabled
to accept all cookies.

Reproducible: Always

Steps to Reproduce:
1.Log into https//:investing.schwab.com/trading/center
2.go to research/stocks enter a symbol eg "MO"
3.Request email/fax reports and watch pop up screen
Actual Results:  
error message "the web session on this server has expired..."
However if you close the window most other feature continue and you are not
logged out 

Expected Results:  
In the pop up window a menu listing available reports for selection should have
appeared as it does in Netscape 4.7x. One then selects the reports and the
method of delivery (fax or Email) and completes the transaction. the pop up
window should then close.

Since you may not have an account with Schwab to verify this I recommend that
their technical support be contacted at 1-800-435-9050.
They understand the problem

Comment 1

[Michael Lefevre]

reporter (Matt): can you reproduce this bug with a recent build of mozilla (for
example, 1.2)? if so, please comment again with details. if not, please resolve
this bug as WORKSFORME. thanks.

Comment 2

[Matt Krause]

I have just confirmed that the Schwab Web Site now works correctly with Mozilla
versions 1.21. The same problem existed with "mac os 9 software" and it was
correctly resolved with 1.20B and 1.20. The revisions under 1.1 did not correct it 

BUT:

IT NOW WORKS FOR ME 
:-)

Thanks

Comment 3

[Michael Lefevre]

great. thanks Matt.

verified.