new Print-preview crashes on Windows 10
Categories
(Core :: Printing: Setup, defect)
Tracking
()
People
(Reporter: andreas, Unassigned, NeedInfo)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
Steps to reproduce:
I try to print a web-page
Actual results:
Firefox crashes while loading the new Print-preview Design.
about:config "print.tab_modal.enabled = true"
(Konika Minolta Universal PCL Driver 3.8, several Printers) newest Driver !
about:config "print.tab_modal.enabled = false" is still working !
Expected results:
New Print-Preview should open an Printer selection and printig should be possible.
Comment 1•3 years ago
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The Bugbug bot thinks this bug should belong to the 'Toolkit::Printing' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
Updated•3 years ago
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Comment 2•3 years ago
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Do you have a crash report we could look at? Does this work on Nightly? Thank you!
Yes, simple tried to print Google Search site.
ID: a9aa7e82-7299-470d-ae12-b52810210429
or
ID: a9aa7e82-7299-470d-ae12-b52810210429
Using newest Konica-Minolta "Universal PCL6 Driver"
Yes, Nightly crashes the same way !
ID: 53f570d7-2ec2-47b1-8fe9-9bfc20210429
(In reply to Emilio Cobos Álvarez (:emilio) from comment #2)
Do you have a crash report we could look at? Does this work on Nightly? Thank you!
see comment 3
Comment 5•3 years ago
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Yup, thanks! It seems the driver is bogus (as in, not thread-safe when it's supposed to be). There's a workaround in progress in bug 1694104.
Comment 6•3 years ago
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If you can test a build with the patch (downloading https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/a6_BJ2CJTOWS73Oxp6D5eQ/runs/0/artifacts/public/build/target.zip and unpacking it, then just double-clicking on firefox.exe) and confirm it fixes the issue, it'd be great!
It's a debug build, so it'll be slow, but it shouldn't crash hopefully.
(In reply to Emilio Cobos Álvarez (:emilio) from comment #6)
If you can test a build with the patch (downloading https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/a6_BJ2CJTOWS73Oxp6D5eQ/runs/0/artifacts/public/build/target.zip and unpacking it, then just double-clicking on firefox.exe) and confirm it fixes the issue, it'd be great!
It's a debug build, so it'll be slow, but it shouldn't crash hopefully.
Yes, this seems to fix the issue. Could indeed all Konica-Mionolta "Universal PCL drivers" from the last years be faulty ? I have tested them all !
Comment 8•3 years ago
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Probably, I assume (though I don't know off-hand) that it's likely for them to share the same code for most of their drivers. Thanks for checking!
Comment 9•3 years ago
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(In reply to andreas from comment #3)
...
Yes, Nightly crashes the same way !
andreas - thanks for your help with this.
The fix from bug 1694104 landed a few days ago, it would be great if you wouldn't mind retesting this on the latest Nightly.
Description
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