Closed Bug 1705520 Opened 5 years ago Closed 5 years ago

The Mail Acc in Thunderbird stopped downloading emails due to the SMTP issues from the Verizon account.

Categories

(Thunderbird :: Account Manager, defect)

Product:
Thunderbird
Component:
Account Manager
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: emarklw, Unassigned)

Details

(Whiteboard: [support])

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0

Steps to reproduce:

The Mail ACC in Thunderbird stopped Downloading Emails due to the SMTP issues from the Verizon account.
We changed the encryption to normal and had the ACC set up with a generated APP Password through AOL Support, which is what they use for 3rd Party APS, the same issues occur.
They advised I need to Delete the POP3 ACC and Add it Back-In, but before that I need to have the emails Backed-Up on the PC.
The Options to Backup don't appear in Thunderbird and neither the option to Remove the ACC.

Actual results:

Missing Selection (Buttons) Information....

Expected results:

Unable to preform needed operation....

Whiteboard: [support]

For support, please refer to https://support.mozilla.org/products/thunderbird

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → INVALID
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