1710410 - firefox not starting

Status: RESOLVED INCOMPLETE

(Toolkit :: Startup and Profile System, defect)

Description

[Pool Mads]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36

Steps to reproduce:

FIrefox does not start

Actual results:

..

Expected results:

..

Comment 1

[Pool Mads]

reporting it from chrome

Comment 2

[BugBot [:suhaib / :marco]]

The Bugbug bot thinks this bug is invalid.
If you think the bot is wrong, please reopen the bug and move it back to its prior component.

Be aware this is a production bug database used by the Mozilla community to develop Firefox, and other products.
Filing test bugs here wastes the time of all our contributors, volunteers, as well as paid employees.
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Comment 3

[Andrew McCreight [:mccr8]]

Does it work if you start in safe mode? This page has some instructions on how to do that. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

Comment 4

[Pool Mads]

Microsoft Windows [Version 10.0.17763.107]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\user>firefox -safe-mode
'firefox' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\user>e:/sfirefox/firefox -safe-mode

C:\Users\user>

Comment 5

[Pool Mads]

Attachment: task manager

Comment 6

[Andrew McCreight [:mccr8]]

I'm not sure what the next steps are here to diagnose the issue. Maybe you could try reinstalling or creating a new profile and see if that fixes it. Maybe there's some stuff on the support page that will help: https://support.mozilla.org/

Comment 7

[Clara Guerrero ( Need Info Brindusa Tot Please)]

HI, can you try running Firefox in compatibility mode? Right-click on your > Firefox icon and select > Properties. Go to the > Compatibility tab and select > Run this program in compatibility mode

Please also attach your about:support information
Thanks!
Clara

Comment 8

[BugBot [:suhaib / :marco]]

A needinfo is requested from the reporter, however, the reporter is inactive on Bugzilla. Closing the bug as incomplete.

For more information, please visit auto_nag documentation.