Closed Bug 1710956 Opened 3 years ago Closed 3 years ago

Using Beta 89.0b3 (64-bit) (CORRECTED)...not able to send mail through gmail.

Categories

(MailNews Core :: Networking: SMTP, defect)

Thunderbird 89
x86_64
Windows 10
defect

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: lindawing2, Unassigned)

Details

Attachments

(2 files)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0

Steps to reproduce:

For at least the last three updates, I haven't been able to SEND from my gmail accounts. I can RECEIVE. Nothing has changed on the gmail end. I've tried a few things suggested from forum members. It's still not working, with the newest BETA version installed.

Actual results:

I can SEND mail from my non-gmail accounts, but not from any gmail accounts.

Expected results:

I should be able to SEND mail from any account that has already been added to my Thunderbird setup.

Thanks for reporting, can you upgrade to the latest beta version first? 89.0b3 at the moment and 89.0b4 will be released later today. If sending still doesn't work, please do the following to get some debug logs:

  1. go to the Config Editor, and set mailnews.smtp.loglevel to All
  2. open DevTools and select the Console tab, clear any existing logs
  3. send a mail, debug logs should show up in the Console tab
  4. copy/paste the logs here

Actually, I've just noticed that I sent the WRONG version for Thunderbird when I wrote 7 hours ago. I looked at the version for FIREFOX, which is on 88.01 (64-bit).

My Beta Thunderbird app is actually on 89.0b3 (64-bit).

Summary: Using Beta 88.0.1 (64-bit)...not able to send mail through gmail. → Using Beta 89.0b3 (64-bit) (CORRECTED)...not able to send mail through gmail.

(In reply to Linda A. Wingfield from comment #2)
As you can see, I corrected the title of the BUG post. Sorry about that confusion. My tests, 7 hours back, were definitely from 89.0b3.

I will wait until 89.0b4 is installed, and will check again. If I still can't send, I'll go through the steps suggested by Ping Chen (:rnons), and send the requested logs.

89.0b4 is now installed, and I am still having the identical problem. I can receive to all my accounts, including my gmail accounts. I can send from my own website's e-mail accounts (through DotEasy, in Vancouver, Canada), but I cannot send from any of my gmail accounts.

(In reply to Linda A. Wingfield from comment #4)

89.0b4 is now installed, and I am still having the identical problem. I can receive to all my accounts, including my gmail accounts. I can send from my own website's e-mail accounts (through DotEasy, in Vancouver, Canada), but I cannot send from any of my gmail accounts.

I'll add the debug logs shortly.

Well...I WOULD send the debug logs, if I could. I cannot even find the Config Editor. I researched that, and from your own site, I'm told to use the Tools/Options/Advanced/General, to get there, but Under Tools, there IS NO Options button.

Now what?

Use Tools > Preferences > General and scroll all the way down to the Config Editor button and click on it.

Component: Untriaged → Networking: SMTP
OS: Unspecified → Windows 10
Product: Thunderbird → MailNews Core
Hardware: Unspecified → x86_64
Version: Thunderbird 88 → Thunderbird 89

Logs after clearing console. First I tried to send from lindawing2@gmail.com to linarwing@gmail.com, which didn't work. Then I changed the sender to linwing@lindawing.net and sent to linarwing@gmail.com. Success.


window.controllers/Controllers is deprecated. Do not use it for UA detection. blank
mailnews.smtp: Sending message <dbbae5b1-fcc1-02ad-70fc-2a51429981e6@gmail.com> SmtpService.jsm:80:18
mailnews.smtp: Closing connection... SmtpClient.jsm:169:17
mailnews.smtp: Socket closed. SmtpClient.jsm:466:17
mailnews.smtp: Sending message <08211230-3ae9-a473-f905-4756fb63a4bc@lindawing.net> SmtpService.jsm:80:18
mailnews.smtp: S: 220-dprhcp168.doteasy.com ESMTP Exim 4.94.2 #2 Mon, 17 May 2021 15:39:57 -0700

220-We do not authorize the use of this system to transport unsolicited,

220 and/or bulk e-mail.

SmtpClient.jsm:415:17
mailnews.smtp: C: EHLO [127.0.0.1] SmtpClient.jsm:563:19
mailnews.smtp: S: 250-dprhcp168.doteasy.com Hello [192.168.1.9] [173.224.36.183]

250-SIZE 20971520

250-8BITMIME

250-PIPELINING

250-PIPE_CONNECT

250-AUTH PLAIN LOGIN

250 HELP

SmtpClient.jsm:415:17
mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:873:17
mailnews.smtp: Maximum allowd message size: 20971520 SmtpClient.jsm:879:19
mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:629:17
mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:644:21
mailnews.smtp: C: Logging suppressed (it probably contained auth information) SmtpClient.jsm:559:19
mailnews.smtp: S: 235 Authentication succeeded

SmtpClient.jsm:415:17
mailnews.smtp: Authentication successful. SmtpClient.jsm:1083:17
mailnews.smtp: C: MAIL FROM:<linwing@lindawing.net> BODY=8BITMIME SIZE=461 SmtpClient.jsm:563:19
mailnews.smtp: S: 250 OK

SmtpClient.jsm:415:17
mailnews.smtp: MAIL FROM successful, proceeding with 1 recipients SmtpClient.jsm:1126:17
mailnews.smtp: Adding recipient... SmtpClient.jsm:1131:17
mailnews.smtp: C: RCPT TO:<linarwing@gmail.com> SmtpClient.jsm:563:19
mailnews.smtp: S: 250 Accepted

SmtpClient.jsm:415:17
mailnews.smtp: RCPT TO done, proceeding with payload SmtpClient.jsm:1176:21
mailnews.smtp: C: DATA SmtpClient.jsm:563:19
mailnews.smtp: S: 354 Enter message, ending with "." on a line by itself

SmtpClient.jsm:415:17
mailnews.smtp: Sending 461 bytes of payload SmtpClient.jsm:539:17
mailnews.smtp: S: 250 OK id=1lilu1-00CwrE-WA

SmtpClient.jsm:415:17
mailnews.smtp: Message sent successfully. SmtpClient.jsm:1244:21
mailnews.smtp: Closing connection... SmtpClient.jsm:169:17
mailnews.smtp: Idling while waiting for new connections... SmtpClient.jsm:1254:19
mailnews.smtp: Socket closed. SmtpClient.jsm:466:17

Thanks, can you share the smtp settings of your lindawing2@gmail.com account? Mine is like this.

OK! Now I feel very foolish, but I thank you VERY much! For some reason, all the OTHER SMTP settings, for my other e-mail accounts, were using Port 465, but lindawing2@gmail.com was set incorrectly to 587.

That is now corrected, and my gmail is back to acting exactly as it should.

Thank you very much for persisting with this, even in the face of my confusion.

Happy to help.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → WORKSFORME
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