Closed Bug 1711019 Opened 3 years ago Closed 3 years ago

Saving a screenshot into a dropbox managed folder fails

Categories

(Firefox :: Screenshots, defect, P3)

Firefox 88
Desktop
All
defect

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: lord_damokles, Unassigned, NeedInfo)

References

Details

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0

Steps to reproduce:

Use ctrl+shift+s to take a screenshot (e.g. goole.com) and try to save it into a folder that is managed by dropbox.

I've attached a capture (via sysinternal Process Monitor) of the operations performed by both firefox and dropbox during the save operation.

Actual results:

The download of the screenshot fails leaving a 0-byte file on the file system.

Expected results:

The screenshot should have been saved successfully.

The Bugbug bot thinks this bug should belong to the 'Firefox::File Handling' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → File Handling

Thanks for the detailed report. The bot is not quite right, this is probably to do with the screenshots component in the first instance.

We did have a similar problem with downloads more generally in the past, which I fixed in bug 1652296. The discussion/history there may help here (though the ProcMon snapshot hopefully also will provide some clarity - thank you!).

One more thing: do you know if this is a regression, ie did it use to work and did it break with Firefox 88 or another more recent version? If so, it would be helpful to know when things stopped working...

Component: File Handling → Screenshots
Flags: needinfo?(lord_damokles)
OS: Unspecified → All
Hardware: Unspecified → Desktop
See Also: → 1652296

I've observed this issue for a longer time (probably at least a year) and now made the bug report, when it finally occurred to me that it was due to the interaction with dropbox.

Flags: needinfo?(lord_damokles)
Severity: -- → S4
Priority: -- → P3

Hi,
I tried reproducing this on Windows 10, in Nightly 90.0a1 (2021-05-19) (64-bit) and Release 88.0.1 (64-bit), and I am not able to replicate on my end.

Let me know if I'm missing any steps , in order for me to be able to reproduce
I did the following
1- Used ctrl+shift+s to take a screenshot
2- Tried to save it into a folder that is managed by dropbox
3- Actually, file was correctly saved in Dropbox folder.

Could you answer the following questions in order to further investigate this issue?

  1. Does this issue happen with a new profile? Here is a link on how to create a new profile: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
    Can you test the issue while in Safe Mode. You can find helpful info here : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode.

  2. Does this issue occur in the latest nightly version of firefox? Here is a link from where you can download it: https://www.mozilla.org/en-US/firefox/channel/desktop/

  3. Are you using any addons? If so, please list them. Please, can you go to Help -> More Troubleshooting Information and copy at least the "Add-ons" information into an attachment here?

Also, @Gijs , let me know if we should mark this as duplicate for https://bugzilla.mozilla.org/show_bug.cgi?id=1652296?

Thanks in advance,
Jerónimo.

Flags: needinfo?(lord_damokles)

(In reply to Jerónimo Torti from comment #4)

Also, @Gijs , let me know if we should mark this as duplicate for https://bugzilla.mozilla.org/show_bug.cgi?id=1652296?

It's definitely not a duplicate - that bug was fixed months ago, and this is a report against a much newer version of Firefox with a different feature.

Hi,
I'm marking this as Resolved-Incomplete due to lack of response. If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug, regarding comment #4 requests.

Regards,
Jerónimo.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
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