Closed Bug 1711950 Opened 5 years ago Closed 4 years ago

Some web pages shown with a single dot only. Example: https://fromyouflowers.evyy.net/c/10579/79467/2009?SubID1=ebs3494535610sbe

Categories

(Core :: Graphics, defect)

Product:
Core
Component:
Graphics
Version:
Firefox 88
Type:
defect

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: jcurbaniak, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0

Steps to reproduce:

Navigated to the site from www.rakuten.com and selected FromYouFlowers.com

Actual results:

blank screen with a border and just 1 central white dot pixel. Try this web address: https://fromyouflowers.evyy.net/c/10579/79467/2009?SubID1=ebs3494535610sbe

Expected results:

A picture I think.

The Bugbug bot thinks this bug should belong to the 'Core::Graphics' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Graphics
Product: Firefox → Core

Can you try in safe mode or a fresh profile?

Flags: needinfo?(jcurbaniak)

How do I get into safe mode? What is meant by a fresh profile?

Flags: needinfo?(jcurbaniak)

I've tried to reproduce this on Linux, and the page seems to load fine for me.

There are instructions here for starting Firefox in troubleshooting mode:
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Flags: needinfo?(jcurbaniak)
Severity: -- → S3

I am still getting this error. Seems ok if I go direct to FromYouFlowers.com without going thru Rakuten.com first.

Flags: needinfo?(jcurbaniak)

Please open about:support, click on "Copy text to clipboard" and paste it here. Thanks!

Can the website be fixed by scrolling or by zooming in? (bug 1732743 comment 6)

In all cases it appears I was re-directed to cj.dotomi.com .

This is a marketing website apparently introduced by some malware in my computer.

I went to this site: https://malwaretips.com/blogs/remove-cj-dotomi-com/

and followed their suggestions.

Fortunately, the problem now appears corrected.

Definitely not a Firefox problem.

Thanks so much for all of the help.

Thanks for letting us know; I'll close this report, as it turns out not to be a Firefox bug after all. Glad you were able to resolve the problem!

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → INVALID
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