Closed Bug 1712796 Opened 4 years ago Closed 4 years ago

firefox 88.0.1 freezes on youtube tv but on no other video sources (neflix, amazon video, youtube video fine) Chrome does not freeze. Firefox does freeze. Troubleshoot mode Freezes. Hardware accelleration off or on -still freezes.

Categories

(Core :: Audio/Video: Playback, defect, P3)

Firefox 88
defect

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: r.j.dill, Assigned: bryce)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0

Steps to reproduce:

Select a live channel on YouTube tv (v88.0.1)

Actual results:

Channel plays a few seconds a locks up

Expected results:

Channel should play

Trouble shooting mode did not slove. disabling hardware acceleration did not solve.

CHrome works fine (identical addons)

Summary: firefox 80.0.1 freezes on youtube tv but on no other video sources (neflix, amazon video, youtube video fine) Chrome does not freeze. Firefox does freeze. Troubleshoot mode Freezes. Hardware accelleration of or on -still freezes. → firefox 80.0.1 freezes on youtube tv but on no other video sources (neflix, amazon video, youtube video fine) Chrome does not freeze. Firefox does freeze. Troubleshoot mode Freezes. Hardware accelleration off or on -still freezes.
Summary: firefox 80.0.1 freezes on youtube tv but on no other video sources (neflix, amazon video, youtube video fine) Chrome does not freeze. Firefox does freeze. Troubleshoot mode Freezes. Hardware accelleration off or on -still freezes. → firefox 88.0.1 freezes on youtube tv but on no other video sources (neflix, amazon video, youtube video fine) Chrome does not freeze. Firefox does freeze. Troubleshoot mode Freezes. Hardware accelleration off or on -still freezes.

The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: Playback' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core

Thanks for your report. Could you help provide some further info?

  • Is it only youtube live tv streaming that fails? I.e. other youtube content plays okay? Even live streams that are not tv?
    • Does this live stream play?
  • Did this work in previous versions of Firefox?
  • Could you navigate to about:support and copy the information using one of the buttons provided, then attach it to this bug?
Flags: needinfo?(r.j.dill)

The reporter has replied out of band, responses summarized: other youtube streams including live streams work okay, and this used to work in previous Firefox versions.

Reporter, could you test if the issue continues to take place in a new profile? You can delete the new profile following testing.

Assignee: nobody → bvandyk
Severity: -- → S2
Priority: -- → P3

Reporter does seem to be gone

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Flags: needinfo?(r.j.dill)
Resolution: --- → INCOMPLETE

Here is my contribution, even though this is a permanently uploaded video, not a live video: https://www.youtube.com/watch?v=qQi2bpuNh40&list=WL&index=13 is a single YouTube video that causes this problem part way through, almost exactly as described in the original post of bug 451838 (which is, however, likely to be obsolete, and this bug is the next best match), but only requiring this one video instead of multiple videos; it has proven repeatable even when starting the video part way through and continuing (in which case the same thing will happen at a later point). In case it makes a difference, the other tabs that I had open at the same time are GMail, Yahoo Mail, AOL Mail, Facebook, and a Daily Kos page. The problem does not require other applications to be running at the same time. A difference between this example and the original post of this bug is that the problem takes several minutes rather than several seconds to manifest.

MacOS High Sierra
Version 10.13.6

Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: 87.0.0.0.0
SMC Version (system): 1.71f22
Serial Number (system): C02HXLYKDHJF
Hardware UUID: B417BFAA-6E3B-55E4-95C5-7C1944F4FE57

Not sure which of the following bugs is right: 451838 (sounds right but extremely old) or 1712796 (much newer but only sounds related, because it is on YouTube live and the problem I have encountered is on a non-live YouTube video), so I am reporting this on both of them.

Could you create a new bug in the playback component to track the issue you're seeing and CC me on it? While it may be similar to these other bugs, it's worth tracking in one of its own since this bug is closed.

I am very sorry. I originated this bug and it cleared up when removed and re-installed firefox. I did not know how to get back here.
This bug was fixed, for me.

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