Selecting words on SAP KBA Notes
Categories
(Core :: DOM: Selection, defect)
Tracking
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| Tracking | Status | |
|---|---|---|
| firefox91 | --- | affected |
People
(Reporter: yasinkurtulush, Unassigned)
Details
(Keywords: parity-chrome)
Attachments
(3 files)
11111111.png
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:89.0) Gecko/20100101 Firefox/89.0
Steps to reproduce:
Selecting words on SAP KBA Notes.
Actual results:
They are not selected and pointer can not select part of sentences on SAP KBA Notes.
The issue started with version 88.
Expected results:
It should be selectable all sentences.
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Comment 1•4 years ago
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I tried to reproduce the issue but unfortunately, I do not have an account for SAP ONE Support Launchpad. I'm assigning this to the Dom: Selection component so that someone from our dev team can take a look. If this is not the right component please change it to a more suitable one. Thanks!
yasinkurtulush: thanks for reporting the issue. In order to fix it, it would be helpful to be able to reproduce it. Moreover, can you please check if this works with other browsers, e.g. Chrome or Edge?
If it works with other browsers, and the website does not contain sensitive information, could you please save it (File -> Save Page As -> Web page, complete) and upload it here?
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Reporter | |
Comment 3•4 years ago
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Reporter | |
Comment 4•4 years ago
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Hello,
Thank you for response.
@Simona Badau
I'm sorry forgot to add, this issue also happens on SAP notes generic links, it is not required an SAP account.
https://userapps.support.sap.com/sap/support/knowledge/en/2000000
@Mirko Brodesser
Yes I've tried the issue on Chrome, yes it works.
The save file is uploaded as name 2000000 - FAQ SAP HANA blah blah...
Thanks.
(In reply to yasinkurtulush from comment #4)
Hello,
Thank you for response.
@Simona Badau
I'm sorry forgot to add, this issue also happens on SAP notes generic links, it is not required an SAP account.
https://userapps.support.sap.com/sap/support/knowledge/en/2000000
Thanks for the generic link. Couldn't reproduce the issue with it on Ubuntu 20.04.
Do you have any extensions installed? If so, can you please try reproducing the issue in Troubleshooting Mode?
@Mirko Brodesser
Yes I've tried the issue on Chrome, yes it works.
The save file is uploaded as name 2000000 - FAQ SAP HANA blah blah...Thanks.
Simona: can you please try to reproduce the issue on Windows?
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Reporter | |
Comment 7•4 years ago
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(In reply to Mirko Brodesser (:mbrodesser) from comment #6)
Simona: can you please try to reproduce the issue on Windows?
Hello Simona,
I checked the generic link again, the issue does not happen, I mean I can select the words, no problem, maybe I misremembered for the generic links.
I've tried in troubleshoting mode nothing's changed, also deleted my profile folder then started Firefox from scratch, it still persists.
In Addition, when I click triple it is selected all line, but when I click and drag, only 14 characters can be selected.
thanks.
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Comment 8•4 years ago
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(In reply to yasinkurtulush from comment #7)
(In reply to Mirko Brodesser (:mbrodesser) from comment #6)
Simona: can you please try to reproduce the issue on Windows?
Hello Simona,
I checked the generic link again, the issue does not happen, I mean I can select the words, no problem, maybe I misremembered for the generic links.
I've tried in troubleshoting mode nothing's changed, also deleted my profile folder then started Firefox from scratch, it still persists.
In Addition, when I click triple it is selected all line, but when I click and drag, only 14 characters can be selected.
thanks.
I can't reproduce the issue on the link that was provided in Comment 4 on Windows 10 x64 using the latest Nightly 91.0a1 and the latest Firefox 89.
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Reporter | |
Comment 9•4 years ago
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(In reply to Simona Badau from comment #8)
(In reply to yasinkurtulush from comment #7)
(In reply to Mirko Brodesser (:mbrodesser) from comment #6)
Simona: can you please try to reproduce the issue on Windows?
Hello Simona,
I checked the generic link again, the issue does not happen, I mean I can select the words, no problem, maybe I misremembered for the generic links.
I've tried in troubleshoting mode nothing's changed, also deleted my profile folder then started Firefox from scratch, it still persists.
In Addition, when I click triple it is selected all line, but when I click and drag, only 14 characters can be selected.
thanks.
I can't reproduce the issue on the link that was provided in Comment 4 on Windows 10 x64 using the latest Nightly 91.0a1 and the latest Firefox 89.
Hello,
If it's ok with you I can give my SAP OSS user and password info as send an email you to reproduce the issue.
By the way I've installed version 90.0b5, it does not work.
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Comment 10•4 years ago
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Hi,
I can also confirm the bug, not on public preview page but only on original note page after signing in.
The maximum number of characters that can be selected consecutively in one blow varies between 15 - 22, including spaces.
After hitting the selection limit; If I do not release left click and move mouse to the opposing up/down right or up/down left and then do the same thing again and again (like a zigzag) I can even select multiple lines uncontrolledly but it is frustrating and not usable at all.
I have tested after a clean install with no addons and customizing.
OS: Windows 10 20H2 Build 19042.1502
FF release: 89.0
The file added in #c3 unfortunately doesn't help to reproduce the issue, because it automatically forwards to some non-existing page.
:denschub: do you have an above mentioned SAP account in order to reproduce the issue? Or someone from your team?
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Reporter | |
Comment 12•4 years ago
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Hello,
I've sent SAP account info to Mirko's email address. (@mozilla.com)
This seems similar to what was observed in bug 1712339#c4.
In Firefox, preventDefault is called, in Chrome it isn't.
The page uses jQuery including the sizzle library:
/*!
* jQuery JavaScript Library v3.5.1
* https://jquery.com/
*
* Includes Sizzle.js
* https://sizzlejs.com/
*
* Copyright JS Foundation and other contributors
* Released under the MIT license
* https://jquery.org/license
*
* Date: 2020-05-04T22:49Z
*/
(function(g,f)[...]
/*!
* Sizzle CSS Selector Engine v2.3.5
* https://sizzlejs.com/
*
* Copyright JS Foundation and other contributors
* Released under the MIT license
* https://js.foundation/
*
* Date: 2020-03-14
*/
(function(w){var i,x,l,n,p,t,s,v,_,Q1,$1,$2,A,u3,v3,w3,x3,y3,z3,A3="sizzle"[...]
The jQuery version is a year old and a new one exists, see https://en.wikipedia.org/wiki/JQuery#Release_history.
Perhaps, upgrading could fix the bug.
denschub: do you have a contact to someone from SAP? It would be helpful if they could try upgrading their jQuery version.
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Reporter | |
Comment 16•4 years ago
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Unfortunately we may not find a direct contact, we raise tickets for support purposes.
As far as I see, there are 2 possible solutions for the issue:
- We wait for SAP to update jquery version
- FF restores the support for jquery version v3.5.1.
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Comment 17•4 years ago
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(In reply to Mirko Brodesser (:mbrodesser) -- away June 17th - August 8th 2021 from comment #13)
This seems similar to what was observed in bug 1712339#c4.
In Firefox,
preventDefaultis called, in Chrome it isn't.
Do you mean it's indeed not called or it just doesn't work? If it's the latter I guess it's a different problem.
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Comment 18•4 years ago
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Hi reporter, we just reverted bug 1674658 for this, could you get the latest Nightly version and check this is fixed? Thanks!
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Reporter | |
Comment 19•4 years ago
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Reporter | |
Comment 20•4 years ago
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(In reply to Kagami :saschanaz from comment #18)
Hi reporter, we just reverted bug 1674658 for this, could you get the latest Nightly version and check this is fixed? Thanks!
Hi,
Thank you it seems fixed. (See the attachments.)
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Comment 21•4 years ago
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Thank you for your report and then the quick response! Happily closing.
Description
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