1714724 - I have deleted my email long ago and my firefox account was locked because I don't have access to the code

Status: RESOLVED INACTIVE

(Cloud Services :: Server: Firefox Accounts, enhancement)

Description

[Karol Chmielewski]

Attachment: Screenshot_3.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:89.0) Gecko/20100101 Firefox/89.0

Steps to reproduce:

I logged out of my firefox account and wanted to log back in

Actual results:

Security code has been sent to [e-mail] which was deleted couple years ago

Expected results:

I should be logged back in.

Could you please change mail associated with this account to [e-mail]

I need this account for my work. I'm sending you screenshots showing that It is my account and it just happened a minute ago.

Comment 1

[Vijay Budhram]

Hey Karol,

Sorry to hear you are having trouble logging in. Since you have lost access to the email [e-mail] there are limited options availiable.

1. Are you logged in on another device? If so, you should be able to add a secondary email [e-mail] and then make it your new primary email from the Firefox Accounts settings page. You will then be able to login with the new primary email address.
2. If you have all your bookmarks, passwords, history saved, you can create a new Firefox account with the email address [e-mail]. When you log into the browser, it will automatically reupload the data.

Hope this help!