Closed Bug 1714786 Opened 3 years ago Closed 3 years ago

Firefox PDF handling app is unable to recognize digitally signed documents.

Categories

(Firefox :: PDF Viewer, defect)

Firefox 89
defect

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: pgmota, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:89.0) Gecko/20100101 Firefox/89.0

Steps to reproduce:

I was using Firefox on a site which had documents linked to be opened. Some of the PDF documents were supposed to be digitally signed. But they appeared with no signature or indication there was one.

Actual results:

Documents (several, it was not a single case) in a new banner were visible through your PDF handling app, but signature was not there. But it was there when I opened with Chrome or with Adobe.

Expected results:

Firefox PDF handling app is unable to recognize digitally signed documents. I was terribly embarrassed for having rejected documents in a governmental call for not having been signed, when they were, actually. This is very embarrassing and dismaying.

The Bugbug bot thinks this bug should belong to the 'Firefox::PDF Viewer' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → PDF Viewer

Hey pgmota@uc.pt,

Can you test the issue while in Safe Mode? You can find helpful info here : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode .
Also a fresh new profile could help. You can find more about creating a new profile here : https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile .
If possible, you can test this issue on the nightly build as well. Download the build from : https://www.mozilla.org/en-US/firefox/nightly/all/ .

Flags: needinfo?(pgmota)

:pgmota@uc.pt, could you open the attached pdf in https://bugzilla.mozilla.org/show_bug.cgi?id=854315 (signed.pdf) ?
Under "Untershcrift", you should see a picture with "SAV FSA" and on its right you should read "Firmato elettronicamente da...".
If you see this stuff but you still have an issue with your pdfs, is it possible to share these pdfs ?
If you don't see them, there is likely an issue with your profile.

Marking this as Resolved > Incomplete due to reporter's lack of response.
If the issue reoccurs or still persists feel free to re-open or file a new bug.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
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