1714798 - Firefox picks wrong orientation for USPS labels on brother ql-770

Status: REOPENED

(Toolkit :: Printing, defect)

Description

[Asif Youssuff]

Attachment: image.png

From: https://www.reddit.com/r/firefox/comments/nt33p7/labels_are_now_sideways_after_latest_ff_update/

Firefox used to be able to tell the difference between portrait and landscape on my label printer. Now since the new update the labels are now printing normally in portrait mode when in reality it should be in landscape mode. I can't read them anymore either because the way they are scaled. The label should be facing left to right, not up and down, but if I click on landscape it just makes it wider and the label more narrow and won't print correctly. Restarted my pc, restarted firefox and also cleared printer settings, didn't fix it.

Landscape with my label printer and Landscape with a normal inkjet/laser are different orientations rotated 90 degrees. With the latest update, Firefox seems to no longer be able to tell the difference.

Sample PDF file: https://sendpro.pitneybowes.com/downloads/sample_label.usps.s4x6.pdf

Comment 1

[Asif Youssuff]

Attachment: sample_label.usps.s4x6.pdf

Comment 2

[Asif Youssuff]

Attachment: about:support

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

:yoasif, could you try to find a regression range using for example mozregression?

Comment 4

[Mark Striemer [:mstriemer]]

Sounds like a dupe of bug 1714634.

Comment 5

[Mark Striemer [:mstriemer]]

Actually this example label is fine. Maybe it was fixed, or perhaps I don't have the right printer to reproduce it. Seems related to bug 1714634 anyway

User on Reddit said it printed fine, but it can't be read in the print preview any more.