Closed Bug 1717299 Opened 3 years ago Closed 3 years ago

Thunderbird is unable to update the client version and ask to download

Categories

(Thunderbird :: Untriaged, defect)

defect

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: jonaloofu, Unassigned)

Details

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.106 Safari/537.36 Edg/91.0.864.53

Steps to reproduce:

I don't do anything, it just happens every now and then.

I'm running Windows 10 64-bit
Thunderbird 78.11.0 (64-bit)

Actual results:

The Thunderbird client displays a pop up window stating that it was unable to update the client to latest version and that I need to download it manually. This happens even though the client is on the latest version available (78.11.0).
I click on the download button and it download the 78.11.0 installation executable again.

Expected results:

The client should be able to update itself and avoid asking for manual update for the version that's already installed

Does problem reproduce when using newer version (91 for example) with Help > Troubleshoot mode?

Whiteboard: [closeme 2021-11-20]
Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2021-11-20]
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