171750 - vanguard.com - Interactive window does not allow transactions

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[Howard M. Stark]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.1) Gecko/20020826
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.1) Gecko/20020826

This occirs when trying to purchase funds at Vanguard. My personal data does not
appear in the Buy & Sell tab. The pull down menues do not list the proper
alternatives needed to make the tranaction

Reproducible: Always

Steps to Reproduce:
1.Log in to secure Vanguard Site
2.Click ou Buy or Sell tab
3.Dialogue window opens
4. My accounts and funds are listedbut Amounts do not appear
5. Proper alternatives do not appear in pull down menus
Actual Results:  
Could not purcahse stocks on line by tranferring funds from my bank

Expected Results:  
Showed amounts in various funds. Showed more alternatives in pull down menus.

Works fine in IE6. I spoke to a techie at Vanguard who said they are working the
problem?

Comment 1

[jerry wedemeyer]

https://flagship2.vanguard.com same issue. Tech help from Vanguard said the site
had been tested with IE and Netscape. I had to go to IE to complete the
transaction. [e-mail]

Comment 2

[Brian Schwadron]

This WFM using Mozilla 1.3 final:
Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312

Can anyone confirm?

Comment 3

[Bob Clary [:bc] (inactive)]

Howard, does this work for you in Mozilla 1.3 or later?

Comment 4

[Bob Smith]

FWIW, I just ran into similar problems with Win98SE Mozilla 1.3 Gecko/20030312,
at flagship3.vanguard.com .  Tried funds transfer process (from other company to
Vanguard), and got stuck at "Financial Institution Search" step, in a popup
window.  Using iE-6, another popup appears with search results. In Mozilla 1.3
and Phoenix 0.5, an hourglass appears briefly after hitting "find", but results
window does not appear.  FWIW, iE-6 got farther (thru step 4 of 5), but also
failed to complete my transaction.

Comment 5

[Nick Bebout]

SPAM: New Components

Comment 6

[Howard M. Stark]

Sorry that I did not get back sooner, the Vanguard site has been working just
fine  for some months now. I'm using:
Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030529

Comment 7

[chris hofmann]

one of the best references/recommendations I've found for encouraging financial institutions to support firefox is located at bankers on-line web site 

http://www.bankersonline.com/security/security_browserthreat070204.html 

It was written in 2004 during the download.ject attack, but much of it still applies today.  This is a good link to send when contacting banks.

Comment 8

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.