Closed Bug 1717646 Opened 3 years ago Closed 3 years ago

Yellow tint when sharing screen via WebRTC

Categories

(Core :: WebRTC: Audio/Video, defect)

78 Branch
defect

Tracking

()

RESOLVED INVALID

People

(Reporter: btham, Unassigned)

Details

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36

Steps to reproduce:

I am filing this bug on behalf of another user, so let me now if you need more information and I can request it. This issue is in the context of a Webex meeting. The Webex web app uses WebRTC to do screen sharing.

The user is joining Webex meetings via their Firefox browser on their RHEL machine. They are using VNC to access this RHEL machine.

Actual results:

When the user joins a Webex meeting from the Firefox browser on their RHEL machine and shares their screen, other people will see the sharing content but with a yellow tint. Specifically, all the reds are shown as yellows.

Expected results:

When the user joins a Webex meeting from the Firefox browser on their RHEL machine and shares their screen, other people should see their sharing content without any yellow tint.

Here is a screenshot that shows this issue. The "X" button and the button above "Share" should be red, so should the user's desktop background. Instead, they are yellow.

The Bugbug bot thinks this bug should belong to the 'Firefox::Site Permissions' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Site Permissions
Component: Site Permissions → WebRTC: Audio/Video
Product: Firefox → Core

Hey btham,
I tried reproducing this issue on the latest versions of Firefox Nightly 91.0a1 (2021-06-22), beta 90.0b11 and release 89.0.1 but there is no yellow tint for me.

Can you test the issue while in Safe Mode? You can find helpful info here : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode .
Also a fresh new profile could help. You can find more about creating a new profile here : https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile .
If possible, you can test this issue on the nightly build as well. Download the build from : https://www.mozilla.org/en-US/firefox/nightly/all/ .

Flags: needinfo?(btham)

Actually, we were able to fix the issue if we switch to VNC:0 (i.e. console session). So we can close this bug.

Thanks for your help!

Flags: needinfo?(btham)
Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INVALID
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