reCAPTCHA throws an error or does not load on FF anymore
Categories
(Firefox :: Untriaged, defect)
Tracking
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People
(Reporter: jessilyn.baez, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:89.0) Gecko/20100101 Firefox/89.0
Steps to reproduce:
- Go to any site with reCAPTCHA (EX: Zillow or Hulu)
- Check the box stating you are not a robot
- Watch as nothing loads up and user is not allowed to use the site anymore
Actual results:
You will see the following error or just remain on the reCAPTCHA with nothing happening:
Could not connect to the reCAPTCHA service.
Please check your internet connection and reload to get a reCAPTCHA challenge.
As a user, I cannot use FF for certain websites anymore because I cannot get past this screen, so I have to switch to another Browser.
Expected results:
reCAPTCHA should allow the user to select the request options to prove they are not a robot.
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Comment 1•5 years ago
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Hi Jess,
I wasn't able to reproduce the issue on Firefox 89.0.1 or Nightly 91.0a1
Could you check if this also occurs in troubleshoot mode? Here's how you can do that:
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_start-firefox-in-troubleshoot-mode
Thanks!
Hey Peter,
Yes that worked, and I figured it was an extension I had on my browser that was causing the problem. Thanks for your help!
Description
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