Firefox freezes, cannot login to wellsfargoadvisors.com, but MS Edge works.
Categories
(Core :: Networking, defect)
Tracking
()
People
(Reporter: riden, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:89.0) Gecko/20100101 Firefox/89.0
Steps to reproduce:
I tried to log in to my account at wellsfargoadvisors.com (using MS Windows-10)
Actual results:
Firefox gives the message "This page is slowing down Firefox..."
Expected results:
I would be logged in.
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Comment 2•4 years ago
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The Bugbug bot thinks this bug should belong to the 'Cloud Services::Server: Firefox Accounts' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
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Updated•4 years ago
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Comment 3•4 years ago
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Hey Bob,
I can't double check this issue since I do not have an account with them but could you try some of the followind suggestions and see if those work?
Can you test the issue while in Safe Mode? You can find helpful info here : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode .
Also a fresh new profile could help. You can find more about creating a new profile here : https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile .
If possible, you can test this issue on the nightly build as well. Download the build from : https://www.mozilla.org/en-US/firefox/nightly/all/ .
Well Andrei, Safe Mode (Troubleshoot Mode) the problem goes away. So I will follow up from here. Also, I have a couple of other websites with the same problem, and I'll check them myself.
Thank you very much, and thanks for being friendly and taking my problem seriously. Not all Mozilla responders are as congenial.
Bob
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Comment 5•4 years ago
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If safe mode fixes it then there might be a problem with some of the addons installed. Try disabling the addons 1 by 1 and see if this fixes the issue.
Setting a component for this issue in order to get the dev team involved.
If you feel it's an incorrect one please feel free to change it to a more appropriate one.
I used "Safe Mode" as suggested and the problem disappeared. It was one of the 3 advertisement canceling add-ons that I was using. I've removed them and went with a new addon.
I used "Safe Mode" as suggested and the problem disappeared. It was one of the 3 advertisement cancelling add-ons that I was using. I've removed them and went with a new addon.
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Comment 8•4 years ago
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(In reply to Bob Iden from comment #7)
I used "Safe Mode" as suggested and the problem disappeared. It was one of the 3 advertisement cancelling add-ons that I was using. I've removed them and went with a new addon.
Thanks and I think we can close this bug.
Description
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