Closed Bug 1719030 Opened 3 years ago Closed 3 years ago

Unable verify account using recovery key to change email on file

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

defect

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: Cmjablonskimd, Unassigned)

Details

User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_6 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.1 Mobile/15E148 Safari/604.1

Steps to reproduce:

I don’t have access to the emails on file or my old devices that were logged into my Mozilla account. I logged in to my account Cjablonski@kidzcarepediatrics.com using my password but cannot edit the emails on file without verifying the account. I can’t get the verification code that was emailed to those addresses. I do have my recovery key but there isn’t a place to enter that.

Actual results:

Unable to verify account to change email addresses on file

Expected results:

Option to enter recovery key instead of verification code

You should be able to use the recovery keys if you click the forgot password link. There are some docs at the bottom of https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → FIXED
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