Unable verify account using recovery key to change email on file
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: Cmjablonskimd, Unassigned)
Details
User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_6 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.1 Mobile/15E148 Safari/604.1
Steps to reproduce:
I don’t have access to the emails on file or my old devices that were logged into my Mozilla account. I logged in to my account Cjablonski@kidzcarepediatrics.com using my password but cannot edit the emails on file without verifying the account. I can’t get the verification code that was emailed to those addresses. I do have my recovery key but there isn’t a place to enter that.
Actual results:
Unable to verify account to change email addresses on file
Expected results:
Option to enter recovery key instead of verification code
Comment 1•3 years ago
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You should be able to use the recovery keys if you click the forgot password link. There are some docs at the bottom of https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys
Updated•3 years ago
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Description
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