171919 - Profile data lost / profiles not loading

Status: VERIFIED WORKSFORME

(Core Graveyard :: Profile: BackEnd, defect)

Description

[Nick Schweitzer]

On several occasions while using v1.1 (both the alpha and final versions), I
will start the browser and it will act as if it was just installed. All prefs
will be reset and all mail accounts will be gone. Bookmarks and installed
components (i.e. calandar) will remain. The profile and all data is still on the
hard drive, but Mozilla does not recognize / use the data.

Comment 1

[Matthias Versen [:Matti]]

Reporter:
Do you use quicklaunch ?
This sounds that the file prefs.js (in your profile) is deleted (you can restore
it if you copy the file prefs.bak [dunno if this file already exist in your build])

This looks like bug 155080 but this bug is fixed in builds after Mozilla 1.1a.

Comment 2

[Nick Schweitzer]

It appears that for some reason, prefs.js as well as prefs.bak gets reset every
once in a while. I've turned off quicklaunch, and since then it has still
happened once. What I've done is to manually make a copy of the prefs.js file,
and keep it as an extra backup copy. When the file resets, I copy my backup over
the default prefs file, and everything returns to normal. I still don't know the
cause of the situation, though.

Comment 3

[Michael Lefevre]

reporter (Nick): can you reproduce this bug with a recent build of mozilla (for
example, 1.3a)? if so, please comment again with details. if not, please resolve
this bug as WORKSFORME. thanks.

Comment 4

[Nick Schweitzer]

Does not seem to be an issue in the newer (1.2.1+) versions. Also, the bug only
shows if quicklaunch is enabled. Keeping a backup of the prefs.js file is a
remedy for this bug.

Comment 5

[K'Trina Medina]

Verified WFM per reporter (see Comment #4)