Closed Bug 1719262 Opened 3 years ago Closed 3 years ago

Sync got stuck on "Syncing..."; when logging out nothing happens

Categories

(Firefox :: Sync, defect, P5)

Firefox 89
defect

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()

RESOLVED INCOMPLETE

People

(Reporter: mcgiwer, Unassigned)

References

Details

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(1 file)

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0

Steps to reproduce:

Normal Firefox usage and after Sync mailfunction, I attempted to log out from Sync and even to restart Firefox

Actual results:

While the normal Firefox usage, I got suddenly logged out from the Sync. After logging back in, the Sync got stuck on "Syncing..." and it has probably fallen into a loop of some type.

When I attempted to log out (after confirming the "Do you want to logout" box), nothing has happened. I attempted to restart the Firefox, but after it has reopened, in the Sync was still stuck in the "Syncing".

Including a screenshoot

Expected results:

Normal sync and logout.

The Bugbug bot thinks this bug should belong to the 'Firefox::Sync' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Sync
Summary: Sync mallfunctions report (Linux) → Sync got stuck on "Syncing..."; when logging out nothing happens

Thanks for the report - this is a bit odd. While sync does keep logs, unfortunately a log file is only created after a sync completes, which is tricky in cases where it never does. However, if you follow the instructions at https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug#Get_detailed_Sync_logs, it will guide you to an about:sync addon - after installing it, in the Log Files and Diagnostics section there is a button that will "Force a new (probably empty) log now" - so if you can click this button after reproducing the problem, you will hopefully find a new log in about:sync-log which you can attach here, and that should give us enough information to work out what's going on.

Flags: needinfo?(m.dziczkowski)

My system:

System based on Debian 10 (64-bit)

uname: Linux live 4.19.0-10-amd64 #1 SMP Debian 4.19.132-1 (2020-07-24) x86_64 GNU/Linux(In reply to Mark Hammond [:markh] [:mhammond] from comment #2)

Thanks for the report - this is a bit odd. While sync does keep logs, unfortunately a log file is only created after a sync completes, which is tricky in cases where it never does. However, if you follow the instructions at https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug#Get_detailed_Sync_logs, it will guide you to an about:sync addon - after installing it, in the Log Files and Diagnostics section there is a button that will "Force a new (probably empty) log now" - so if you can click this button after reproducing the problem, you will hopefully find a new log in about:sync-log which you can attach here, and that should give us enough information to work out what's going on.

Screenshoot: https://ibb.co/9nxNdbk

Flags: needinfo?(m.dziczkowski)

Update:

Acording to the https://accounts.firefox.com/ I got sucessfully logged out from the sync, but according to the Firefox itself, I'm still logged in.

This certainly is strange. Could you please try the instructions at https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug#Capturing_logs_from_stdout? That might give some clues.

Severity: -- → S4
Priority: -- → P5

Closing due to inactivity. Please feel free to re-open with the requested information if this is still a problem.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
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