Open
Bug 1719817
Opened 4 years ago
Updated 3 years ago
Roxio Burn/Creator crashes Firefox in [@ rbvirtualfolder64.dll]
Categories
(External Software Affecting Firefox :: Other, defect)
Tracking
(Not tracked)
NEW
People
(Reporter: gsvelto, Unassigned)
Details
(Keywords: crash)
Crash Data
Crash report: https://crash-stats.mozilla.org/report/index/2b3450d1-4050-4d78-aa5a-266990210708
Reason: EXCEPTION_ACCESS_VIOLATION_READ
Top 2 frames of crashing thread:
0 rbvirtualfolder64.dll rbvirtualfolder64.dll@0x32747
1 rbvirtualfolder64.dll rbvirtualfolder64.dll@0x23e7a
This appears to be some kind of shell extension and - as it often happens - it's causing us to crash in some thread that we haven't spawned ourselves.
Severity: -- → S2
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Comment 1•3 years ago
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Since the crash volume is low (less than 15 per week), the severity is downgraded to S3. Feel free to change it back if you think the bug is still critical.
For more information, please visit auto_nag documentation.
Severity: S2 → S3
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Description
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