Need 2 Factor Authentication turned off on locked account as giving wrong codes, keeping account locked
Categories
(Cloud Services :: Server: Firefox Accounts, enhancement)
Tracking
(Not tracked)
People
(Reporter: iicau, Unassigned, NeedInfo)
Details
User Agent: Mozilla/5.0 (Android 11; Mobile; rv:90.0) Gecko/90.0 Firefox/90.0
Steps to reproduce:
Entered 2 Factor Authentication code.
Code is not accepted
Have not got recovery codes accepting either.
Using ESET 2 Factor Authentication App.
Locking out to all passwords that ask for signing in.
Actual results:
Codes produced are not recognised.
Keeps account locked.
Expected results:
Either email used for 2 Factor Authentication or mobile or
Password reset should be sent out to email.
Comment 1•3 years ago
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Hi Ginger. We haven't had any other reports of 2FA codes failing. Are you able to record a screen session showing the process and errors you're encountering?
Another option is if you are logged in on another device you might be able to remove 2FA from there.
Updated•3 years ago
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Need 2 Factor Authentication turned off on locked account
I used the Google Authenticator for the 2FA, and result is the same, no codes accepted.
I thought no problem, I had the long recovery key, I could change my password, and AFTER that, I tried to make another recovery key (because I used the previous off course), and the login page asks me again the 6 digit code. I clicked on the link on the right hand side (in hungarian it's "Nem tudja beírni a kódot?", maybe "You can't write the code in" or something in Eng) and the login page asks me some 10 digit recovery code.
So: is there a long recovery code, and a 10 digit also? Why? Why is it unable to accept the Google Autenticator code? Why is it this complicated? I need my saved passwords, I did everything I could, I did everything exactly just as the FF told me, I've saved my recovery key, but all of this seems to be useless. No support, no living person I can call, just some threads, and I, alone with my problem.
Description
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