1721493 - Cannot Uninstall Firefox!!!!!!!

Status: RESOLVED INCOMPLETE

(Firefox :: Installer, defect)

Description

[Gerry]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 Edg/91.0.864.70

Steps to reproduce:

Try and uninstall - you can't!

Actual results:

Use Windows app uninstall and Firefox goes into an infinite loop, continually asking the user to "Refresh Firefox". There is no other option and it does not uninstall no matter what you do.

Expected results:

What do you think?

And why the *&%@ can't I use whatever *&^%$ password I want for this *&^$# system? Are you my mommy? It's just a *&($@# bug reporting system, not important in the least.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Password Manager' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 2

[Andre Klapper]

Which exact Firefox version is this about? Also see https://www.mozilla.org/en-US/about/governance/policies/participation/ if you would like to be active here - thanks.

Comment 3

[Adam Gashlin (he/him) [:agashlin] (ex-moco)]

"Refresh Firefox" is provided as an option for those trying to repair Firefox by uninstalling and reinstalling, which often doesn't work. If you want to proceed with the uninstallation, click the "Next >" button (or press Alt-N). Please let me know if the "Next" button isn't working, or if it isn't visible. Thanks for the report, I hope this helps with your uninstall, sorry if the Ui is unclear here.

Comment 4

[Clara Guerrero ( Need Info Brindusa Tot Please)]

Attachment: uninstall.JPG

Comment 5

[Clara Guerrero ( Need Info Brindusa Tot Please)]

Attachment: uninstall2.JPG

Comment 6

[Clara Guerrero ( Need Info Brindusa Tot Please)]

Hi Gerry,
Can you confirm you're seeing the screens I've attached above?
Thanks!
Clara

Comment 7

[Clara Guerrero ( Need Info Brindusa Tot Please)]

Hi,

I'm marking this as Resolved-Incomplete due to lack of response. If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug with more information.

Regards, Clara.