Closed Bug 1722027 Opened 3 years ago Closed 3 years ago

Authy 2 factor code is not recognized.

Categories

(Firefox :: Firefox Accounts, defect)

defect

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: violethaze74, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (X11; CrOS x86_64 14092.5.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.5 Safari/537.36
Firefox for Android

Steps to reproduce:

I reset my password hoping that it would allow me to reconfigure my 2 factor authoiaztion with Authy.

Actual results:

Firefox doesn't recognize the Authy 2 factor code that clearly reads Firefox:violethaze74@jazzededtech.com. It then asks me for a 10 digit recovery code, but the only recovery code that I can find for Firefox is ATPJ B5PX BE6V TNXS 6BTV 8FT0 BQB4 TH75.

Expected results:

I expected to be able to use my recovery code to reset my 2 factor application.

Hi violethaze74
I was unable to reproduce this issue on latest Nightly desktop version 92.0a1 (2021-07-27)(64-bit) on Ubuntu 20.04.
I'm not pretty sure if you have problems using desktop firefox or the mobile app for authentication.
Could you please confirm with us where the problem is?.

I was able to reset the password without problems.
In my case, I've already had enabled in my Firefox Account the Recovery key and Two-steps authentication codes, and also the Google Authenticator app for Android installed on my mobile.

These two articles could be useful to know how to set the two-steps authentication and the recovery key: https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication and https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

Flags: needinfo?(violethaze74)

The Bugbug bot thinks this bug should belong to the 'Toolkit::Password Manager' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Password Manager
Product: Firefox → Toolkit

I think this might be more related to Firefox Accounts, so I'm updating the component.

Component: Password Manager → Firefox Accounts
Product: Toolkit → Firefox

Hi,
I'm marking this as Resolved-Incomplete due to lack of response. If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug with more information.
Thanks,

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
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