Authy 2 factor code is not recognized.
Categories
(Firefox :: Firefox Accounts, defect)
Tracking
()
People
(Reporter: violethaze74, Unassigned, NeedInfo)
Details
User Agent: Mozilla/5.0 (X11; CrOS x86_64 14092.5.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.5 Safari/537.36
Firefox for Android
Steps to reproduce:
I reset my password hoping that it would allow me to reconfigure my 2 factor authoiaztion with Authy.
Actual results:
Firefox doesn't recognize the Authy 2 factor code that clearly reads Firefox:violethaze74@jazzededtech.com. It then asks me for a 10 digit recovery code, but the only recovery code that I can find for Firefox is ATPJ B5PX BE6V TNXS 6BTV 8FT0 BQB4 TH75.
Expected results:
I expected to be able to use my recovery code to reset my 2 factor application.
Comment 1•3 years ago
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Hi violethaze74
I was unable to reproduce this issue on latest Nightly desktop version 92.0a1 (2021-07-27)(64-bit) on Ubuntu 20.04.
I'm not pretty sure if you have problems using desktop firefox or the mobile app for authentication.
Could you please confirm with us where the problem is?.
I was able to reset the password without problems.
In my case, I've already had enabled in my Firefox Account the Recovery key and Two-steps authentication codes, and also the Google Authenticator app for Android installed on my mobile.
These two articles could be useful to know how to set the two-steps authentication and the recovery key: https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication and https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys
Comment 2•3 years ago
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The Bugbug bot thinks this bug should belong to the 'Toolkit::Password Manager' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
Comment 3•3 years ago
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I think this might be more related to Firefox Accounts, so I'm updating the component.
Comment 4•3 years ago
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Hi,
I'm marking this as Resolved-Incomplete due to lack of response. If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug with more information.
Thanks,
Description
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